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  Public Ticket #1849540
Duplicate product and product don't appear
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Comments

  • dovdovan started the conversation

    Hello,


    We have a big problem with your wordpress theme Amely.
    Several products appear in duplicate or triple and others do not appear. We have to check that the product is not duplicated in the back office or that it is present in case it does not appear.
    Our developers checked if the settings were good, and he doesn't see any errors. What can we do to solve this problem as soon as possible because we are really blocked because of this.

    Report of our developper: "There is an issue in the base theme Amely. The infinite scroll script is causing the problem with products duplicating as well as I've changed default orderby option with date instead of menu_order that has been removed since 3.x version of Woo."

    Yours sincerely,

  •  27
    ThemeMove replied

    Hi,

    Could you please send me 

    • The WordPress admin information (login URL, username & password)
    • The FTP login information (server address, username & password)

    So, I can give a thorough check and find a solution for you.

    Do not forget to set your answer as private

    2726766990.png

    Also, please send me some screenshot. I don't understand your question.

    Best Regards,

    Thememove Team.

  •   dovdovan replied privately
  •  27
    ThemeMove replied

    Please read our support policy in the homepage. If you don't send, we can't help you.


    I see you are using Amely 1.7.2. We fixed this bug in version 2.1.7. Please update the theme.

    Best Regards,

    Thememove Team.

  • dovdovan replied

    Hello, 
    We have done the update well and the problem persists.
    We have checked in Back Office the product exists only once but in Front on the products page we can see duplicates. This happens on all our products.
    Can you help us on this point, please?

    Attached files:  Capture d’écran 2019-01-14 à 12.24.15.png
      Capture d’écran 2019-01-14 à 12.23.55.png
      Capture d’écran 2019-01-14 à 12.23.26.png
      Capture d’écran 2019-01-14 à 12.23.16.png

  •  27
    ThemeMove replied

    Hi,

    Could you please send me 

    • The WordPress admin information (login URL, username & password)
    • The FTP login information (server address, username & password)

    So, I can give a thorough check and find a solution for you.

    Do not forget to set your answer as private

    2726766990.png

    Best Regards,

    Thememove Team.

  •   dovdovan replied privately
  •  27
    ThemeMove replied

    I fixed it for you. The duplicate product is a new bug in the theme, we will update it soon.

    Please check your site again.

    Best Regards,

    Thememove Team.

  •   dovdovan replied privately
  •  27
    ThemeMove replied

    It's not a bug. Please change the Rows per page in Customize > WooCommerce > Product Catalog: http://prntscr.com/m883gr

    Best Regards,

    Thememove Team.