Public Ticket #1874419
Media Library Not Working


  • willardkccm started the conversation

    I have tried to disable plugins and even went as far as reinstalling the theme and wordpress itself but it seems the fault is not being remedied. 

    After installing our theme it seems I cannot see any images in the media folder and when I try to upload anything I get an HTTP 500 error. I have tried all the troubleshooting from articles online of similar issues to no avail. 

    Please help me as soon as possible as this is delaying my customisation for the client.

    I hope to hear from you soon.

    Attached files:  Screen Shot 2019-01-29 at 17.35.42.png

  •  131
    Steve replied


    It is a general error https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-http-image-upload-error-in-wordpress/

    Could you please send me 

    • The WordPress admin information (login URL, username & password)
    • The FTP login information (server address, username & password)

    So, I can give a thorough check and find a solution for you.

    Do not forget to set your answer as private


    Best Regards,
    Steve Piper

    Thememove Support