Okay
  Public Ticket #1884436
So Many Issues on the Theme
Closed

Comments

  • Karthiga started the conversation

    Hi, I Purchased this theme but am very disappointed with this. This is not user-friendly some random things are coming and not working properly. In my home page sidebar is coming but I don't want the sidebar on the home page I tried to remove that but I can't find the option anywhere and page title also coming. Then I want to remove the search icon on the menu and need to make the menu looks neat. I spend almost an hour to rectify this but I cant able to find the solution. Please solve this issues ASAP or else give my money back I will go with some other user-friendly theme.

    Attached files:  screencapture-aishwaryamfacilityservices-2019-02-06-14_29_34.png

  •  60
    ThemeMove replied

    Hi,

    I have checked your website and it seems that you have added some new code to the site that caused the layout to be wrong. For page title and sidebar, we have 2 options in Customize http://prntscr.com/mhro5c and Page Setting http://prntscr.com/mhroen in each page setting (bottom). Page Setting will have a higher priority and it has a custom setting and Customize settings. You should ask us sooner if you don't know how to do it. 

    I will forward your proposal to the marketing department and they will answer you. We are on a vacation, so no later than 12 February, you will receive an answer. Sorry for the inconvenience

    Best Regards,

    Thememove Team.

  • Karthiga replied

    Thanks for your reply, first of all, I didn't add any code to the theme if you find that just let me know. Then https://prnt.sc/mhro5c as you mentioned on this screenshot, I have already selected those options but it doesn't work and then in this https://prnt.sc/mhroen  you have mentioned some options here but the thing is I can't find those options on my page. Please send me solution ASAP because of this I am losing my conversions.

    Attached files:  afsmweb.PNG
      afsmwebss.PNG

  •  60
    ThemeMove replied

    Hi,

    Please send me WP admin info then I check problem for you.

    Best Regards,

    Thememove Team.

  • Karthiga replied

    Wordpress Username: afsmwplgs
    Password: AFSMwp123!

  •  60
    ThemeMove replied

    Hi,

    I fixed layout http://prntscr.com/mj0q0l I have partially repaired because you forgot to close the i card in the widget. I can not see the visual content of WPBakery Page Builder: http://prntscr.com/mj0rms, because you use PHP too high, please downgrade to a version below 7.0 and we will continue to check.

    Best Regards,

    Thememove Team.

  • Karthiga replied

    Hi, am very frustrated with your support and am now worrying why i bought this theme. I didn't do any work on the coding even i am not much familiar with the coding but you showed me something, yet my entire website looks clumsy only and you have asked me to do php downgrade, i don't know what it was if i know php i build my own website using coding why should i buy your theme. Finally, if you cant fix the errors please return my money i will go with the better theme. I don't want to keep on send messages to you guys its wasting my time as well its affects my business too. Please Solve issues ASAP. Thanks.

  •  572
    Linh replied

    Hello

    We are recommend using PHP 5.6 to make the theme work best. You can contact the hosting provider to help you change it. 

    If you still want to refund, you can send a request to the envato or if you change your mind to keep using our theme, you can contact anytime you need so i can help.

    Thanks

  • Karthiga replied

    Hello, 

    I cant import the demo file showing error. Please give me solution ASAP

    Attached files:  error.PNG

  • Karthiga replied

    While installing itself it showing error. Give me your support team team number. I CANT WAIT FOR THE REPLY.

    Attached files:  theme err.PNG

  •  572
    Linh replied

    We will check your refund request. 

    Thanks