Okay
  Public Ticket #1943042
Theme Error
Closed

Comments

  • Texy started the conversation

    Hi support all effort to reach you has not yielded anything

    Your agent installed a component on my website and since then it has stopped working

    Error on my error log(i have so many of this)

    [21-Mar-2019 15:40:28 UTC] PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 360448 bytes) in /home2/cimumorg/public_html/wp-content/themes/keystone/framework/class-visual-composer.php on line 831

    Please can anyone help, this is a live site

  •  895
    Linh replied

    Your site is running well few minute ago and it is not possible down if you do not touch anything. 

    Did you install other 3rd plugin or change something on the theme code? 

    Please provide ftp account so i can help you check it.

    Also the error message related to Allowed memory size of 268435456 bytes exhausted is caused by your server that does not meet theme requirement. 

    Please check it with your hosting provider.

    Thanks

  •   Texy replied privately
  •   Texy replied privately
  •  895
    Linh replied

    Hello

    I checked and found the problem come from this plugin: Head and Footer Scripts Inserter

    If it is paid version, please contact plugin author for more details of the Allowed memory size issue.

    Thanks

  • Texy replied

    Please Linh, my site is still not loading, is it working from your side, please

    It's not displaying visuals. Please help me

    Linh i think i have gotten to the root of the matter, whenever i use the primary menu, the page enters infinity load, please help fix the mega menu issue so that i finish the website, please I  am behind schedule. Thanks so much

    I have confirmed and confirmed over again, anytime i apply the full width mega menu, the page will load infinitely ..... Please help me fix this thing..... Please

    I noticed full width menu on your demo takes long before it loads too, please help fix all these...

    Thanks

  •  895
    Linh replied

    Hello

    Your site and mega menu is working well now. 

    http://prntscr.com/n2fzfx

    Do you still need help from me about the mega menu that caused infinity load?

    Thanks

  • Texy replied

    PLEASE THIS URGENT IS OVER 48 HOURS that i posted this, it is good to know that developer's go on weekend

    Hi Linh,

    Good morning, the normal WIDTH IS WORKING FINE, I DID THE SCREEN SHOT U SENT, 

    I request for full width

    Please this is super urgent, I have tried many things but it's not working, something is wrong with the way you guys implemented the full width, please help look into this asap as i am behind schedule

  •  895
    Linh replied

    Hello

    I see your other topic that we help you make the mega menu to be full width. 

    What happen with it?

    Thanks

  • Texy replied

    Is like you are not reading my replies, i said the mega menu full width does not allow the page to load..... it loads infinitely, pages started loading until I apply other menus, you can apply primary menu on my website and see for yourself.... It's painful i have to go all through, leaving things in you guys hand is messy honestly, we should have been able to do things ourself...

  •  895
    Linh replied

    Hello

    I can not see the code for mega menu full width  that i added for you in custom css section. 

    Did you restore your site? 

    Also i tried to change to all other menu from your list menu and the page still loading well.

    Please check your homepage now for more details.

    Thanks

  • Texy replied

    Please the website was restored by hosting company, Please just help add the mega menu code, when you change  to primary menu with any of the mega menu full width, the page will never load, i have the mega menu in primary menu, you can give it a try

    Please i need to close this issue now, just help with the code please, i am tired of this back and forth

    Thanks for your help Linh, I will take it from here

  •  895
    Linh replied

    Hello

    I just add the custom css code to Customize > Addition Css section to make the mega menu in full width. 

    The mega menu in your page is displaying well.

    Please check and set the page setting to make it get problem as you said so i can access to check it again.

    Thanks

  •   Texy replied privately
  •  895
    Linh replied

    Hello

    Did you control the problem? because when i access your site now, the page still show up well:

    http://prntscr.com/n9epc5

    Thanks

  •   Texy replied privately
  •  895
    Linh replied

    Hello

    I see there are have problem with connect to server so theme can not update the page/post. It seems your server is not stable because  when i access your site and deactivate some 3rd plugins to check, your site is no longer available anymore. I can not access again.

    http://prntscr.com/n9ugfe

    Please contact hosting provider to check it.

    Thanks