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  Public Ticket #1960322
demo content
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  •  2
    reflexions started the conversation

    Hello,

    We have bought 3 licenses from you of which the last one is in use again.
    2 are with different host and working fine, though this client host does not support the required PHP max execution time. (120 max, we asked several times even for a short moment of more to download the demo content).

    For this reason, we cannot download the so welcomed demo content inside the website. 

    Would you please send us a link, zip file or other suitable solution to still download the demo content for this site?

    Looking forward in hearing from you and thanks for your help and understanding :)

    Antal

  •  806
    Linh replied

    Hello

    You can use this plugin https://wordpress.org/plugins/all-in-one-wp-migration/ to export the data from your other site that woking well and import the data to your new site that hosting can not increase PHP max execution time. 

    Thanks

  •  2
    reflexions replied

    Hello Linh,

    We are aware of this app though cannot proceed as per your suggestion as:

    1) it's not allowed by EU law. (files and content are supplied to clients and so not owned by us)

    2) prior to delivering sites to our clients obviously all unused content is removed.

    As we cannot just copy from the other sites for above reasons, and sure would have expected you by offering this solution to offer a website with a full and up-to-date sample content.

    Kindly requesting your solution.

    Looking forward in hearing from you.

  •  806
    Linh replied

    Hello

    Does the 2 other sites not belong to you? In this case, please provide ftp account and your site url with an admin account so i can help you manual import demo data.

    Thanks

  •   reflexions replied privately
  •  806
    Linh replied

    Hello

    It is difficult for me to help you this case without any information. 

    I can send you the duplicate demo content the you can install for your new domain.

    Thanks

  •   reflexions replied privately
  •  806
    Linh replied

    Hello

    I will send you the duplicate files to your email then you can use it to install for your site.

    Thanks

  •   reflexions replied privately
  •  806
    Linh replied

    Hello

    You can use the demo package anytime you want.

    Please contact if you have any other question so i can help.

    Thanks

  •   reflexions replied privately
  •  806
    Linh replied

    Hello

    After unzip the  package, you will have 2 files: zip file and installer.php file. 

    Just copy that 2 files to your main install site folder and open browser to run installer function by go to yoursite/installer.php 

    After that, you can follow the steps to install.

    Thanks

  •   reflexions replied privately
  •  806
    Linh replied

    Hi 

    I hope you're happy with it.

    Please contact if you have any problem so i can help you check.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot and have a nice weekend.

  •   reflexions replied privately
  •  806
    Linh replied

    Hello

    Could you provide me ftp account so i can check it.

    Thanks

  •  2
    reflexions replied

    Hello Linh,

    Sorry, but I am not allowed to share the details (I do not have it myself) because of or legal department.

    Our clients websites and other domains are in the same FTP environment.
    I asked our host to once check if they van get the standard demo importer to work by changing their server settings, if it does not work out, I will be forced to use another theme ... 

    (I sent you a reply by e-mail too, so you have my contact details)

    Once again thank you for your support ... regret that our (very good) host does not allow the importer like we could at other hosts.

  •  806
    Linh replied

    Hello

    I can see your email. I will contact you via it.

    Have a nice weekend. 

  •   reflexions replied privately