Okay
  Public Ticket #2030497
Unable to upload the demo
Closed

Comments

  • sriks84 started the conversation

    Hi Team,

    I am unable to upload the demo theme and sticky navigation not working for single page.

    Thanks,

    Hemanth

  •  806
    Linh replied

    Hello

    Please provide an admin account so i can help you check the issue.

    Before do it, please be sure your server environment meet our requirements as article bellow to make the theme functions work:

    https://thememove.ticksy.com/article/13935/

    Thanks

  •   sriks84 replied privately
  •  806
    Linh replied

    Hello

    I checked your server info and see one of these info (PHP Max Input Vars) need increase a bit:

    http://prntscr.com/nvrrsm

    Please contact hosting provider to increase that info then try import demo data again.

    If it still does not work, please tell me so i can help you manual import demo data.

    Thanks

  •   sriks84 replied privately
  •  806
    Linh replied

    Hello

    In this case, i can help you import demo data but all your exist data will be reset included admin account. You can access to change admin account after imported demo data. 

    Please confirm so i can do it.

    Thanks

  • sriks84 replied

    Hello,

    Please go ahead and import demo data.

    Request you to please do today.

    Thanks,

    Hemanth

  •  1
    Glauco Faria replied

    I kindly ask please for some information to import the demo data. I had a really bead experience about this theme since today morning! Looks horrible this support.  

  •   sriks84 replied privately
  •  806
    Linh replied

    Hello

    Sorry for late response because of time zone different. 

    As i can see your site now, there are have your new data? If import demo data, it will be lost. 

    Do you still want to import full demo data like our demo? 

    Thanks

  •  1
    Glauco Faria replied

    Dear, Linh just do the necessary job to provide the theme as per my purchase. I know how to install a Theme but I really don't know why the theme features doesn't work. I cannot understand!!! 

    I'm connected right now and I have job to be delivery with contract.  

    Just set it up and I don't care about data because I did the backup already.

    Thanks.

  •  806
    Linh replied

    Ok i will do it now.

    Thanks

  •   Linh replied privately
  • sriks84 replied

    Hello,

    Thank you very much.

    Thanks

  •  806
    Linh replied

    Hi , 

    I hope you're happy with it.

    Your satisfaction is our pleasure and we would really appreciate it if you dropped us a quick rating!

    Thanks a lot!