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  Public Ticket #2033299
URGENT: Theme update
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  • intertexta started the conversation

    Hello after wordpress and woocommerce updates, the theme isn't working correctly. In the home page I have featured products in product grid. They're too big!!!

    Pls can u help me?

    Attached files:  Schermata 2019-06-02 alle 18.46.24.png

  • intertexta replied

    It happened after I replaced content-product.php and content-single-product.php in woocommerce theme folder

  •  633
    Linh replied

    Hello

    Which section you have changed in that 2 files? 

    You should control the custom code if you have to make your site work normal. We are not responsible for handling errors if you have for your old theme and customized code. 

    Best regards

  • intertexta replied

    Hello Linh we don't have custom code. We have done woocommerce version update and we have had to replace obsolete files in your theme. So I think that the theme is not tested with the latest version of woocommerce. Pls can u help me? Tnx a lot!

  •  633
    Linh replied

    You said: 

    It happened after I replaced content-product.php and content-single-product.php in woocommerce theme folder

    Why did you do that? Just update to latest woocommerce version to use as normal. 

    Thanks

  • intertexta replied

    I copy and paste these files under your woocommerce folder's theme beacuse your theme contains obsolete copies of some Woocommerce templates. I also have the latest version of woocommerce installed.

  •  633
    Linh replied

    Hello

    You should edit at the section you want to change in the file. It can not be replace by the file of previous version. 

    It might the author has updated something in the file that need to make the plugin work normal. If you replace the code, it like you removed the new update in that file and the update function can not be found and it made the problem.

    Thank for your understanding. 

  • intertexta replied

    Hello Linh

    pls go to the home page https://www.spezialia.it and see the products in this page.

    The theme doesn't work with the latest version of woocommerce. I need an update.

    Regards

    Attached files:  Schermata 2019-06-04 alle 10.43.42.png

  •  633
    Linh replied

    Hello

    Can you provide an admin account so i can help you check it?

    Thanks

  •   intertexta replied privately
  •  633
    Linh replied

    Hello

    The new theme version is Version 2.5.8 – May 20, 2019

    Please update your theme (2.5.2) to latest version to make the theme function work best.

    If you don't have any customized code, i can help you update it. 

    Thanks

  • intertexta replied

    ok I'll try to update the theme and I'll let you know asap

    regards

  • intertexta replied

    Hello Linh

    from insight core the latest theme available version is the 2.5.2

    How can I update the theme?

    Attached files:  Schermata 2019-06-06 alle 09.54.58.png
      Schermata 2019-06-06 alle 09.54.00.png

  •  633
    Linh replied

    Hello

    You can use manual update method by download new theme package on themeforest to update your system. 

    https://thememove.ticksy.com/article/13943/

    We are sorry for this inconvenience.

    Best regards.