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  Public Ticket #2066698
Inability to customize font, background, color using the WPBakery Page Builder
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  • Zebedee Nambaleo started the conversation

    Hi, I purchased the Hair Salon theme but cannot change the style and color of text on the homepage 04 template. Please help

  •  887
    Linh replied

    Hello

    Do you mean you can not edit the style for Custom Heading element?

    Please description more details of your problem so i can help you check it better.

    Thanks

  • Zebedee Nambaleo replied

    Hi,

    Yes I cannot change custom heading element even when I click save. All other elements that require WPBakery Page Builder cannot be customized either. The problem is I cannot edit the text, font, color, background using the WPBakery Page Builder. Therefore, I cannot change the site to become what I want. I also realized that I cannot install another builder such as elementor. Since I bought the salon theme I've been able to do nothing with it. Kindly help

  • Zebedee Nambaleo replied

    Yes

  •  887
    Linh replied

    Hello

    This problem will be fixed in next theme version. 

    It will available soon on next week for your update. 

    Thank for your waiting. 

  • Zebedee Nambaleo replied

    The client's work was to be available to them this week. Can you give me the exact time (date/day maybe) to expect the theme to be working? Because everything is on hold as a result.

  •  887
    Linh replied

    Hello

    Unfortunately, i can not tell you the exact time to release new theme version with the fixes now.

    You can provide the admin account so i can help you quick fix it.

    Thanks

  •   Zebedee Nambaleo replied privately
  •  887
    Linh replied

    Hello

    I have quick fixed the issue for you.

    You can access your site to check again.

    Thanks

  • Zebedee Nambaleo replied

    Good morning

    I checked today and still the changes I try to make cannot be saved. 

    What I mean is for example, I'm trying to change "Welcome to Hair Salon" to "Welcome to The Beauty Box". I want the text to be centered, bold, about 800 in weight and the font style to be Lato. I cannot achieve this by the way. This renders the template useless. I cannot proceed with my work. I'm stuck.

  • Zebedee Nambaleo replied

    Now, another thing is the theme does not allow me to use another page builder such as elementor. That's why I chose to use the template instead. But the theme is simply not responsive to the changes I make. I therefore cannot work.

  • Zebedee Nambaleo replied

    It's going to be difficult building the website I want using this theme. Tell me what to do now. I hate being in a helpless situation.

  •  887
    Linh replied

    Hello

    Your server does not response when save new settings of the page content. 

    It is not related to the theme. You can try to check by activate default wordpress 2019 theme and make any change on your page to see the issue.

    http://prntscr.com/obwng4

    And then please contact the hosting provider to help you check it.

    Thanks

  • Zebedee Nambaleo replied

    Good morning

    Now, since yesterday, I've been engaging my hosting company on the issue as you had suggested. And they picked it from there.

    However, the host is responding and no server-related issues were found. There are no logs from the server, no errors were triggered on the server side. 

    It's not related to the other plugins. But only the WPBakery plugin and the theme Hairsalon.

    So I'm stuck at this juncture. Actually, I'm in dilemma.

  • Zebedee Nambaleo replied

    Right now I've installed another theme and it's working perfectly

  • Zebedee Nambaleo replied

    I was forced to use a different theme which is working but Hairsalon won't. Am I going to get assistance here or I consider my money washed down the drain?

  •  887
    Linh replied

    Hello

    Our developer is fixing the problem for you. 

    It might take a few hours.

    Thanks