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  Public Ticket #2067341
Problem with demo content
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Comments

  • weronikaspodar started the conversation

    Hi, I cannot install demo content. It is downloading over and over with a message: Service Unavailable. The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    I have contacted my hosting provider and everything looks fine: server seems to meet all your requirements (I had to change the max_execution_time from 200 to 300 and it did not work - it is maximum for this hosting). They suggested to divide demo content and import it in several parts but I do not know if it is even possible? 

    Thanks in advance

    Attached files:  Screenshot_3.jpg

  •  633
    Linh replied

    Hello

    Please provide an admin account so i can help you check the issue.

    Before do it, please be sure your server environment meet our requirements as article bellow to make the theme functions work:

    https://thememove.ticksy.com/article/13935/

    Thanks

  •   weronikaspodar replied privately
  •  633
    Linh replied

    Hello

    I can help you import demo data but all your exist data will be reset included admin account. You can access to change admin account after imported demo data. 

    Please confirm so i can do it.

    Thanks

  • weronikaspodar replied

    Hello

    What do you mean - including admin account? Like all my settings, plugins etc? What will I have to do to acces my account after importing demo data?

    Regards

  •  633
    Linh replied

    Yes all the account, current data of your site will be reset by demo data and settings. 

    After that, you will access your site by a temp admin account then you can change to your new account as well.

    Thanks

  • weronikaspodar replied

    Okay, go ahead. 

  •  633
    Linh replied

    Hello

    Your site is getting error when uploading demo data:

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    Please refer the topics bellow for more details and the way to fix it:

    https://wordpress.org/support/topic/the-site-is-experiencing-technical-difficulties/

    https://wpfixit.com/wordpress-error-the-site-is-experiencing-technical-difficulties/

    Thanks

  • weronikaspodar replied

    I restored backup so website is working again. 

  •  633
    Linh replied

    Hello

    The problem now is your site does not allow to import big data from other side. It will get technical error immediately. 

    In this case, please provide FTP account so i can try to duplicate the site. 

    Thanks

  •   weronikaspodar replied privately
  •  633
    Linh replied

    Hello

    I have duplicated the content for you.

    You can access your site and check again.

    Thanks

  • weronikaspodar replied

    Thank you so much!

  •  633
    Linh replied

    You are welcome