Okay
  Public Ticket #2085086
How website loads
Closed

Comments

  • therollingpinbakery started the conversation

    Hi,

    I didn't notice this until after I purchased this theme but the demo content doesn't fit on my screen, it's too big. This is also a problem once I have installed the theme but also there is a large white box at the top of the screen which I can't remove? 

    Thank you 

  •  887
    Linh replied

    Hello

    The problem is your menu too long. 

    Please provide an admin account so i can access to help you set up the menu as normal.

    Thanks

  • therollingpinbakery replied

    Hi,

    So sorry, have only just seen this reply. 

    Thank you for trying to help - I really love the theme so was disappointed when it wouldn't work.

    I would like the website to look exactly like HOME ORGANIC and then I will add my content. 

    Do you need my justhost password or wordpress?

    Thank you 

  •  887
    Linh replied

    Yes please provide the wordpress account in private message so i can help you change it.

    Thanks

  •   therollingpinbakery replied privately
  • therollingpinbakery replied

    Hi,

    I’ve replied privately, did you receive it?

    Thank you 

  •  887
    Linh replied

    Hi,

    I am sorry for late response because of the weekend. 

    I have set up the menu to make it look exact demo.

    You can access 

  • therollingpinbakery replied

    Hi Linh,

    No problem and thank you for fixing that. 

    Sorry, I don't think I was clear, I wanted the demo content to be exactly the same as Organic Main. 

    I have switched that over myself but now I am having this issue - 

    There are 2 home buttons and I that big green box at the top which isn't the same as the demo. 

    Thank you 

    Attached files:  Capture.JPG

  • therollingpinbakery replied

    Hi,

    Sorry, this is frustrating now, on my laptop it cuts off the left hand side..... 

    Also there are these boxes on the menu which shouldn't be there either.

    This isn't straight forward and becoming a bit hard work, I had hoped it would have installed and already be responsive. 

    I'd either like these things sorted today please and if you can't, I would like a refund.

    Thank you 

  • therollingpinbakery replied

    Image attached

    Attached files:  Capture2.JPG

  •  887
    Linh replied

    Hi,

    The problem is your server is blocked all the needed files to make the content display normal.

    http://prntscr.com/oidgxt

    http://www.pickperfect.co.uk/

    if you access to this page, the content will work well: http://just2008.temp.domains/~pickperf/

    Please check the image then contact hosting provider to help you fix it.

    Thanks

  • therollingpinbakery replied

    Hi,

    I’ve looked you sent on my phone but that isn’t correct either?

    I honestly think you should be able to install a theme and it works properly, I’ve never had so many issues before.

    I’m the customer and unfortunately this product does not work....I am wasting time on this now when I could buy a theme that works straight away.

    Please issue a refund and I will not use this theme.

    Thank you 

  • therollingpinbakery replied

    Hi,

    I spoke to my hosting provider and they increased some of the specs however it still is not working.

    As I said in my previous message, I don't have the time for this. 

    There are so many elements of the theme that even after speaking to my hosting provider do not work. 

    I have attached more, images I am not going to spend further money on someone fixing them for me.

    Attached files:  Capture.JPG

  • therollingpinbakery replied

    It also doesn't load on the mobile phone properly but I can't take a screen shot of that at the moment.

    When I also load the theme on my website it loads a different theme at first and then changes - again, not good enough.

    I appreciate you have tried to resolve this but it's just one problem after the next. 

    Thank you 

    Attached files:  Capture2.JPG

  •  887
    Linh replied

    Hello

    The loading the recourse is related to the server. You should contact hosting provider to check and fix the icon issue because when preview with http://just2008.temp.domains/~pickperf/, the icon are displaying well. 

    Also with the 2 buttons in slider, you can edit the revolution slider to make the change as well.

    Thanks

  • therollingpinbakery replied

    Hi,

    The host is asking what exactly the requirements that are needed? I’ve got no idea and it’s not listed in the documentation.

    Also; even when I click your link it doesn’t show properly. 

    What is the problem in issuing a refund? I honestly don’t understand. It’s nearly been a week since I’ve purchased it, I’ve preserved with it and spoken to you....

  • therollingpinbakery replied

    display still not correct despite using your link 

    Attached files:  542DA3B8-0A1A-4718-A946-25C2D2D3C4E3.jpeg

  •  887
    Linh replied

    Hello

    When i access your site, the padding is gone:

    http://prntscr.com/oj6k5t

    Please contact if you have any other question so i can help.

    Also you should ask the hosting provider about CORS policy

    http://prntscr.com/oj6kgk

    Thanks

  • therollingpinbakery replied

    morning,

    My friend came over last night and helped me sort a few of the issues out so now it’s in a good place for me to work with.

    Please do not change anything

    Thank you

  •  887
    Linh replied

    You are welcome. 

    Have a good day.

  • therollingpinbakery replied

    Hi Linh,

    Please could you advise how I increase the Image Carousel so the images are not cropped short?

    Thank you 

  •  887
    Linh replied

    Hi,

    You can enable custom image size option to set up width/height for your images:

    http://prntscr.com/olapw2

    Thanks

  • therollingpinbakery replied

    hi, I sorted it thanks.

    How do I remove the grayscale please? 

  •  887
    Linh replied

    Hi,

    Which section that contain grayscale? Please provide some image and the url so i can help you do it quickly

    Thanks

  • therollingpinbakery replied

    hi.

    It’s pickperfect.co.uk

    It’s at the bottom in the image carousel. I have attached images.

    I’d like them to be full colour all the time. 

    Thank you 

    Attached files:  A90587E9-EB00-42CF-80EA-E3363A5AF336.jpeg
      2EBC167C-E9DA-43D7-8157-82201C71D4C6.png

  •  887
    Linh replied

    You can add this code to Customize > Addition Css to get it:

    .insight-carousel.grayscale img {filter: grayscale(0) !important;}
    

    Thanks