Okay
  Public Ticket #2105407
Theme Installation Failure
Closed

Comments

  • mag2day started the conversation

    Dear Team,

    the mitech theme i purchased today failed to install. The error message: 

    "The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed."

    Could you please kindly assist?

    Rgds,

    Mags

    Attached files:  Screenshot of mitech installation error.pdf

  • mag2day replied

    Problem resolved, by simply reading past articles on the forum. Closing ticket.

  •  728
    Linh replied

    You are welcome. 

    Please contact if you have any other question so i can help.

    Thanks

  • mag2day replied

    Dear Linh,

    now our issue is that we're not able to import the demos at all. Even letting the system run all night long doesn't do it. it doesn't give us any error message, it just take for ages, instead of 10 mins. 

    Can you assist?

    Rgds,

    Magloire

  •  728
    Linh replied

    Hello

    Please provide an admin account so i can help you check the issue.

    Before do it, please be sure your server environment meet our requirements as article bellow to make the theme functions work:

    https://thememove.ticksy.com/article/13935/

    Thanks

  • mag2day replied

    Dear Linh,

    Please find below admin details:

    username: mitechsupport

    pw: %9QYRsG(0M(XTsxAMch7zyJ$

    https://multitecni.com/wp-login.php

    Rgds,

  • mag2day replied

    pw updated to: Mitech@support2019

  •  728
    Linh replied

    Hi

    Both of password are not correct. I can not access the site with it.

    Please kindly check it again.

    Thanks

  • mag2day replied

    Dear Linh,

    Please use the below:

    Pword :  l%k6OULHLvysrNR@AdMa#x9%

    login: msupport

    Thanks in advance for your feedback

  •   Linh replied privately
  •   mag2day replied privately
  •   Linh replied privately
  •   mag2day replied privately
  •  728
    Linh replied

    Hi

    I can access the bluehost but it seems the account does not have full permission to access the site:

    http://prntscr.com/orf8di

    It link to nowhere. 

    Please just go to User > Add new quick user with Administrator role then provide it for me:

    http://prntscr.com/orf8yn

    Thanks

  •   mag2day replied privately
  •  728
    Linh replied

    Hi

    You have just provided the username. What is the password? 

    Thanks

  •   mag2day replied privately
  •   Linh replied privately
  • mag2day replied

    Thx. Will check right now and revert

  •  728
    Linh replied

    Hi,
     
    I hope you're happy with it.

    Your satisfaction is our pleasure - Please vote and send your comments to us if you happy with our products and support.

    Thanks a lot!