I attempted to do a demo import and its not working! See attached screendump#1
I get an error message of "missing stylesheet. See screendump#2
NOW: I need to present this website to the client tomorrow, dated 07 August 2019 OR I lose my client.
I had a problem with another theme of another author and Envato reimbursed me ONLY to get another issue with another theme of a different author. NOW, i don't think it's my problem because i only seem to have these issues with paid themes. When i use a free theme I am 100% successful in my themes installations, R800 ZAR is a lotto pay for a theme that gives me issues. SO,CAN I POLITELY REQUEST THAT THIS ISSUE BE FIXED ASAP.
The site i am installing it on is www.amurban.co.za
Attached files: Errors on themeRobin1.PNG BrokenThemes.PNG
1. Please unpack the file that you downloaded from themeforest then upload only robin theme file to install. DO NOT upload whole package that you downloaded.
2. The problem is related to image that stored in old domain "robinn". You can follow this way to fix it:
- Edit your page and switch back to Classic Mode.
- Ctrl + F to search "robinn".
- Remove a word "N" from the link to change.
Hi, I have tried and it is still not working - PLEASE I BOUGHT A WORKING THEME NOT ONE I HAVE TO BE FIXING AND TWEAKING, PLEASE JUST REFUND ME SO THAT I CAN GET A WORKING THEME AND THEN I WILL BE ON MY WAY. WOULD YOU PLEASE NOTIFY ENVATO TODAY!!
I HAVE TO HANDOVER THE WEBSITE TODAY AND CANNOT BECAUSE OF THIS ISSUE, IT IS NOT ACCEPTABLE.
Carmel A Barbier
Johannesburg South Africa
066 361 5836
Please provide an admin account so i can help you check and import full demo data again.
I need also an admin account to access.
That is the link to the admin account - What admin access do you need. I am a reseller, do u need the CPANEL account?
Username: izzitmedPassword: mOYz#uS&fk11
The domain name is: amurban.co.za this needs to be chosen at the dropdown list.
Attached files: Amurbanco (amurban.co.za).PNG
No i need the wordpress admin account. That is the account to login to your site: amurban.co.za
To access the WordPress dashboard you simply need to add /wp-admin to the end of the URL where you installed WordPress. www.amurban.co.za/wp-admin.
WORDPRESS USERNAME: AmUrb_Admin
Hi, I was advised to connect with the support team via here, Please advise on update.
See my update via Envato. Screendump attached.
Attached files: ThemeRobinUpdate.PNG
Yes i am importing the demo data for you.
If i need anything, i will contact you.
Please advise on update - My time is running out with the client.
I can not access your site anymore. Did you change something?
No, I am waiting on you guys.
If you need to change passwords, please do and then just let me know. I am running out of time.
It will be done in 5 minutes.
Any feedback yet?
i am still waiting on feedback? I went into the site and it's still the same, are you working on it, cos 5 minutes is long gone.
Guys.....I need assistance here! What happened you were responding so well this morning, now you just disappeared!
@Carmel: You should change your password. You just posted it into a public ticket.
Good luck with your problem. We've got the same...
@pr88go - So, this problem is it fixable or not? How long are you waiting for assistance? I think that i should just request a refund!
Sorry for late response.
Your server is very difficult to use. It does not allow save anything.
Example: I make the change on this page but i can not save the change.
You don't have permission to access /wp-admin/post.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
So what now? How are we going to resolve this? I appreciate the assistance i am receiving but it seems as if its a dead end. Rather give a refund and i will inform my client that I cannot assist with the website.
Is WPPageBakery part of your themebuild?
Cos, i think that's the problem.
You can try to contact the hosting provider about this server issue.
Hi, no its not the hosting provider...I was with them before you.
Please can I just get a refund, because i am tired now as i am getting nowhere.
All the demo data is displaying well in your site now.
Please clear the cache and check again.
THANK YOU. Yes, I see all demo content is displayed.
1. What was the problem?.
2. Can I confidently start building the website for my client?. I hope I won't experience any problems when loading the clients images and information onto the website??
Hi can these fonts be changed, the client does not want this font, he wants a thinner font
You can change the font in Theme Options > Style section.