Okay
  Public Ticket #2106806
Demo Importer not working
Closed

Comments

  • Carmel started the conversation

    I attempted to do a demo import and its not working! 
    See attached screendump#1

    I get an error message of "missing stylesheet.  See screendump#2

    NOW:  I need to present this website to the client tomorrow, dated 07 August 2019 OR I lose my client.

    I had a problem with another theme of another author and Envato reimbursed me ONLY to get another issue with another theme of a different author.  NOW, i don't think it's my problem because i only seem to have these issues with paid themes.  When i use a free theme I am 100% successful in my themes installations,  R800 ZAR is a lotto pay for a theme that gives me issues.  SO,CAN I POLITELY REQUEST THAT THIS ISSUE BE FIXED ASAP.  

    The site i am installing it on is www.amurban.co.za

    Thanking you

    Attached files:  Errors on themeRobin1.PNG
      BrokenThemes.PNG

  •  884
    Linh replied

    Hi

    1. Please unpack the file that you downloaded from themeforest then upload only robin theme file to install. DO NOT upload whole package that you downloaded.

    2. The problem is related to image that stored in old domain "robinn". You can follow this  way to fix it:

    -  Edit your page and switch back to Classic Mode.

    - Ctrl + F to search "robinn".

    - Remove a word "N" from the link to change. 

    http://prntscr.com/opcey6

    Thanks

  • Carmel replied

    Hi, I have tried and it is still not working - PLEASE I BOUGHT A WORKING THEME NOT ONE I HAVE TO BE FIXING AND TWEAKING, PLEASE JUST REFUND ME SO THAT I CAN GET A WORKING THEME AND THEN I WILL BE ON MY WAY.  WOULD YOU PLEASE NOTIFY ENVATO TODAY!!

    I HAVE TO HANDOVER THE WEBSITE TODAY AND CANNOT BECAUSE OF THIS ISSUE, IT IS NOT ACCEPTABLE.

    Thank You

    Carmel A Barbier

    Johannesburg South Africa

    066 361 5836

  •  884
    Linh replied

    Hi

    Please provide an admin account so i can help you check and import full demo data again.

    Thanks

  •  884
    Linh replied

    I need also an admin account to access.

    Thanks

  • Carmel replied

    That is the link to the admin account - What admin access do you need.  I am a reseller, do u need the CPANEL account?

    CPanel Account

    Username:  izzitmed
    Password:  mOYz#uS&fk11

    The domain name is: amurban.co.za this needs to be chosen at the dropdown list.

    Attached files:  Amurbanco (amurban.co.za).PNG

  •  884
    Linh replied

    No i need the wordpress admin account. That is the account to login to your site: amurban.co.za

    Thanks

  • Carmel replied

    To access the WordPress dashboard you simply need to add /wp-admin to the end of the URL where you installed WordPress. www.amurban.co.za/wp-admin.

  • Carmel replied

    WORDPRESS USERNAME:  AmUrb_Admin

    PASSWORD:  %c7#XNJ11G

  • Carmel replied

    Hi, I was advised to connect with the support team via here, Please advise on update.

  • Carmel replied

    See my update via Envato.  Screendump attached.

    Attached files:  ThemeRobinUpdate.PNG

  •  884
    Linh replied

    Yes i am importing the demo data for you.

    If i need anything, i will contact you.

    Thanks

  • Carmel replied

    Please advise on update - My time is running out with the client.

  •  884
    Linh replied

    I can not access your site anymore. Did you change something?

    THanks

  • Carmel replied

    No, I am waiting on you guys. 

     If you need to change passwords, please do and then just let me know.  I am running out of time.

  •  884
    Linh replied

    It will be done in 5 minutes.

  • Carmel replied

    Cool (:

  • Carmel replied

    Any feedback yet?

  • Carmel replied

    i am still waiting on feedback?  I went into the site and it's still the same, are you working on it, cos 5 minutes is long gone.

  • Carmel replied

    Guys.....I need assistance here!  What happened you were responding so well this morning, now you just disappeared!

  • pr88go replied

    @Carmel: You should change your password. You just posted it into a public ticket.

    Good luck with your problem. We've got the same...

  • Carmel replied

    @pr88go - So, this problem is it fixable or not?  How long are you waiting for assistance?  I think that i should just request a refund!

  •  884
    Linh replied

    Hi

    Sorry for late response. 

    Your server is very difficult to use. It does not allow save anything. 

    Example: I make the change on this page but i can not save the change. 

    Forbidden
    You don't have permission to access /wp-admin/post.php on this server.
    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
    

    https://amurban.co.za/wp-admin/post.php?post=989&action=edit

    Thanks

  • Carmel replied

    So what now?  How are we going to resolve this?  I appreciate the assistance i am receiving but it seems as if its a dead end.  Rather give a refund and i will inform my client that I cannot assist with the website.

  • Carmel replied

    Is WPPageBakery part of your themebuild?

  • Carmel replied

    Cos, i think that's the problem.

  •   Carmel replied privately
  •  884
    Linh replied

    You can try to contact the hosting provider about this server issue.

    Thanks

  • Carmel replied

    Hi, no its not the hosting provider...I was with them before you.

    Please can I just get a refund, because i am tired now as i am getting nowhere.

  •  884
    Linh replied

    Hi

    All the demo data is displaying well in your site now.

    Please clear the cache and check again.

    Thanks

  • Carmel replied

    Good Morning, 

    THANK YOU.  Yes, I see all demo content is displayed. 

    1. What was the problem?.

    2. Can I confidently start building the website for my client?.  I hope I won't experience any problems when loading the clients images and information onto the website??

    Carmel

  • Carmel replied

    Hi can these fonts be changed, the client does not want this font, he wants a thinner font

  •  884
    Linh replied

    Hi

    You can change the font in Theme Options > Style section.

    http://prntscr.com/opvyl4

    Thanks