Okay
  Public Ticket #2131021
Demo Import Stuck
Closed

Comments

  • ganicholls94 started the conversation

    Hi,

    I'd love to get some help.

    I purchased the theme yesterday and still cannot manage to install the demo content. I've checked my system requirements and all seems okay.

    Are you able to help please?

    Thanks

    Greg

  • ganicholls94 replied

    Hellooo?

  •  1,283
    Bryan replied

    Hello

    Please provide an admin account so i can help you check the issue.

    Before do it, please be sure your server environment meet our requirements as article bellow to make the theme functions work:

    https://thememove.ticksy.com/article/13935/

    Thanks

  •   ganicholls94 replied privately
  •   ganicholls94 replied privately
  •  1,283
    Bryan replied

    Hello

    I can help you import demo data but all your exist data will be reset included admin account. You can access to change admin account after imported demo data. 

    Please confirm so i can do it.

    Thanks

  • ganicholls94 replied

    Yep that's fine.

    Thank you! Are you able to provide more details on why it got stuck importing?

    Thanks

    Greg

  •  1,283
    Bryan replied

    Hi

    It might problem of connection between your Wordpress.com and our demo data that theme can not load the data to your site for import. We are recommend using Wordpress.org for the theme to make it work best.

    Thanks

  • ganicholls94 replied

    Thanks Linh,

    I'm still not seeing the Demo Data?

  •  1,283
    Bryan replied

    It is importing. 

    Thanks

  •   Bryan replied privately