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  Public Ticket #2140821
Problems with the web load & language
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  • Paula Arquiola started the conversation

    Hello, 

    I have a big problem with the theme that we don't know why is happening...

    Removing the pre-loader option there is a loading web problem that allows the display of resized elements, and others that should not be displayed (such as the side menu of the mobile version when browsing the computer). We have tried to disable all plugings in case it was an incompatibility, but it still happens. This happens randomly, does not follow any pattern. In Chrome it happens more frequently. I need you to review please if it is a theme problem  and in that case to be able to solve it. I attach videos of the problem on desktop and mobile.

    On the other hand, menu hovers do not work many times. When this happens you have to click to open it. This also happened in secondary menus, which I removed because of this problem. web: kinovo.es

    I look forward to hearing from you.

    Thank you

    Attached files:  WhatsApp Video 2019-09-05 at 16.20.11 (1).mp4
      Kinovo-problems-desktop.mp4.mp4

  •  633
    Linh replied

    Hello

    Would you mind providing us with login credentials so we can take a closer look? 

    Thanks

  •   Paula Arquiola replied privately
  •  633
    Linh replied

    Hi

    Please note: When you record   a video, please upload to a live service and provide the video url so i can help you check it better. 

    Also i can see you are using Cache plugin. Please deactivated it then check the loading effect again.

    Thanks

  •   Paula Arquiola replied privately
  •  633
    Linh replied

    Hi

    I can see there are have some problem related to this plugin: WeCreativez WhatsApp Support

    Please check the website loading after deactivated it now.

    If the problem still exist, please description more details so i can double check it.

    Thanks

  • Paula Arquiola replied

    Hello,

    We have tried again to deactivate that whatsapp pluging and we also have deactivated all no necessary plugings and as indicated from the first message, the problem persists. I attach video that proves it and we have left the plugings disabled so you can analyze it.

    I look forward to knowing what may be happening.

    regards

  •  633
    Linh replied

    Hi

    As the new video, which section is displaying with mistake? Can you send some screenshot of that section/items so i can help you deep check.

    Thank a lot. 

  • Paula Arquiola replied

    Hi, the problem:

    1. It happens in both mobile and desktop versions. 
    2. Mobile version: in all sections there is the fault. Failure: Oversized fonts are displayed first. 
    3. Desktop version: in all sections except HOME randomly. Failure: the side menu of the mobile / tablet version appears, the cursor changes to a cross and sometimes resizes a photo as if it were taking the mobile adaptation.
    4. It happens with all browsers 
    5. It happens on different devices: tablet, computer, laptop and mobile phone in both PC / Android and Apple 
    6. It happens both with plugins and without plugins installed. 
    7. I enclose the following captured material having the plug-ins that we have added DEACTIVATED
      1. VIDEO of the problem in Smartphone. 
      2. Captures of several sections in Smartphone while loading and when you have already loaded https://wetransfer.com/downloads/c603271dc42718502c20ed223a5a2b2820190912095342/4bc5155a5ee2605eaeba03ac2eb81c2620190912095342/001c80
      3. The VIDEO page of the problem in computer. https://www.youtube.com/watch?v=om_tug8p6WA
      4. Captures of several sections in computer while loading and when the page has already been loaded https://wetransfer.com/downloads/8ce1d265acf70f1adb46493dc9d55d1420190912095301/f4d0bd4b06c0e3d329d136ed673d09d320190912095301/27a717
      5. NOTE: the captures in both cases are named with the section name + LOADING (while loading) or LOAD (section downloaded completely) 

         7. You have the wordpress credentials in a previous message

          8. And these same problems and examples you can see if you browse the web: www.kinovo.es It will be the easiest way for you to realize the problem that exists.

    I hope that with this information provided, all your doubts have been resolved. I look forward to being informed of the problem and providing a solution.

    Thank you.
    Sincerely

  •  633
    Linh replied

    Hi

    Do you mean the text font size when loading, it is big then after a second, it display back to normal? 

    Normally, Theme with load the page content first then loading style css for the text to display. All other site is doing as the same way.  So you need wait a second to preview the content after  finished loading. 

    Thank for your understanding. 

  • Paula Arquiola replied

    Hello,

    Is that all the technical support about the various loading problems the theme has?

    After a week asking me for material in different formats, etc. Is that the conclusion? 

    In 10 years of professional experience, I haven't seen in my life a website that loads that way on both desktop and mobile version. What seems to me is that you use PRELOAD to cover some technical deficiencies that you are unable to solve. On the theme there is the option to eliminate PRELOAD, it is a preference, so you can not offer that way of loading web so poor and unprofessional. So I demand a professional solution to this loading problem without PRELOAD.

    Regards

  •  633
    Linh replied

    Hi

    We are sorry for this inconvenience.

    I will notice the team about this loading case to improve. 

    Thank for your understanding. 

    Best regards

  • Paula Arquiola replied

    Hello,

    Great, I hope it is resolved in the next theme update.

    Best regards

  •  633
    Linh replied

    Thank for your kind. 

  • Paula Arquiola replied

    Hello,

    I have seen that you have not downloaded the captures that you requested, in order to study the web loading problem. I think that after taking the trouble to collect the material you asked for, the least you could do is download it ...

  •  633
    Linh replied

    Hi

    The loading steps can be preivew in your video as well. So it is better to description by download other course.

    Thanks