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  Public Ticket #2239737
ERROR - HELP!
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  • d11lub started the conversation

    I keep getting this error and can't access the front end of my webpage when editing: 

    ERR_TOO_MANY_REDIRECTS

    I've cleared all my cookies and cache, I'm slightly lost on what to do next.

    Please advise

    Attached files:  Screen Shot 2019-12-10 at 17.45.13.png

  •  1,284
    Bryan replied

    Hello

    Can you access the backend of the site? 

    If not, You should contact the hosting provider to check this issue if possible.

    Thanks

  • d11lub replied

    Hi Linh

    I can access the backend so I'm not sure what's going on :(

  •  1,284
    Bryan replied

    Hello

    Would you mind providing us with login credentials so we can take a closer look? 

    Thanks

  •   d11lub replied privately
  •  1,284
    Bryan replied

    Hello

    I tried to switch to default wordpress 2020 theme but the front page still can not display. 

    It seems the problem is related to server not so sure. 

    Can you contact the hosting to check this again?

    Thanks

  • d11lub replied

    Hi Linh

    I've contacted my hosting and they don't see no issue with the server whatsoever...

    I'm a bit stuck on what to do now?


    Thanks

  •  1,284
    Bryan replied

    Hello

    If the default wordpress theme is also can not work, it mean the problem is not related to any theme or plugin. It is the server error. 

    You should work with hosting for more details or you can switch to a temp host to check if it work.

    Thanks

  • d11lub replied

    Hi Linh

    I'm in a bit of a dilemma now.. The hosting providers are confident it's not server related, and you're confident it's not plugin or theme related. I'm going back and forth and my deadline is closing in real quick.

  •  1,284
    Bryan replied

    Hello

    As the previous message, the default wordpress theme 2019 or 2020 is not also work so it can not related to the theme. You can try to check with any theme to see the error.

    Thanks

    🎄 Happy New Year 🎄