The puglin WPBakery Page Builder its not working. I add an image and i can not see it in the preview and after i save the change made, the page turns into blank. I try erasing the puglin and install it again but it wont work. So i want it to ask why is this happening? and how can i find a solution because i can not add new images into the web. I insert some images with HTML, so is not something wrong with the hosting, the problem is in the puglin WP Bakery Page Builder. I leave here the link to the web if you want to see it
*The attachment shows how the page looks after i add a new image.
Thanks for your time and i hope you can help me. Bye
Attached files: Captura de Pantalla 2020-01-06 a la(s) 09.55.06.png
Would you mind providing us with Wordpress login credentials so we can take a closer look?
Thank for your information but it is not correct.
I can not use it to access your site.
Can you please check it again?
I have created new test page with 2 elements that allow to upload image.
You can check it here: https://www.andes-cs.com/test/
Also please contact your hosting provider to check 2 things: https://prnt.sc/qxo3vc
Hope this helps.
I enter to the test page that you created but the problem is still active. I took a screenshoot to show you how it look from my computer. It seems that when you upload an image with WP Bakery, this ruins the page. I don´t know why.
Attached files: Captura de Pantalla 2020-02-05 a la(s) 12.11.50.png
Your site is using old theme version. Can you update the system to latest version 1.2.2?
In this moment the wordpress wont let me update, i dont know if its because is a child Theme but when i try to install the Theme Again, it tells me that there an error. So really i con not do anything and the problem with the puglin continues. It´s very difficult to work if i can not upload images.
You can use manual update method by download new theme package on themeforest to update your system.
We are sorry for this inconvenience.
Hi, i have donde everything you told me. I install and update the theme versión and still the WP Bakery puglin doesn´t let me upload images. It crashes the web after i done it. Taking care of this error have taken a lot of time, i thought i would have a better support.
Your theme still in version 1.2.0.
The newest version is 1.2.2
Version 1.2.2 – January 16 2020
1. Update Insight Core plugin v188.8.131.52
2. Update WPBakery Page Builder plugin v6.1
3. Update Revolution Slider plugin - v.6.1.5
4. Fix shortcode gallery image size.
I updated everything and still the puglin its not working and now its worst because the homepage is almost blank. I can not see anything. The idea to buy this theme was that it works ok, but i can not work with a problem as important as this. It doesn´t let upload images.
You can see how the homepage is working
I got an email that says;
If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.https://www.andes-cs.com/wp-login.php?action=enter_recovery_mode&rm_token=MDBsFZCTzhzNdUqgIA5Yn1&rm_key=5CylwtHdN5iU9HBsCUjAYjTo keep your site safe, this link will expire in 1 día. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.When seeking help with this issue, you may be asked for some of the following information:Versión 5.3.2 de WordPressCurrent theme: Mitech (version 1.2.3)Current plugin: (version )PHP version 7.3.14-6+ubuntu16.04.1+deb.sury.org+1Detalles del Error==================Se ha producido un error de tipo E_ERROR en la línea 158 del archivo /var/www/www.andes-cs.com/wp-content/themes/mitech/framework/class-aqua-resizer.php. Mensaje de error: Uncaught Error: Call to undefined method WP_Error::save() in /var/www/www.andes-cs.com/wp-content/themes/mitech/framework/class-aqua-resizer.php:158Stack trace:#0 /var/www/www.andes-cs.com/wp-content/themes/mitech/framework/class-aqua-resizer.php(298): Aq_Resize->process('https://www.and...', 540, 330, true, false, false)#1 /var/www/www.andes-cs.com/wp-content/themes/mitech/framework/class-image.php(259): aq_resize('https://www.and...', 540, 330, true, false)#2 /var/www/www.andes-cs.com/wp-content/themes/mitech/framework/class-image.php(88): Mitech_Image::get_image_cropped_url('https://www.and...', Array)#3 /var/www/www.andes-cs.com/wp-content/themes/mitech/framework/class-image.php(37): Mitech_Image::get_attachment_by_id(Array)#4 /var/www/www.andes-cs.com/wp-content/themes/mitech/framework/class-image.php(43): Mitech_Image::get_the_post_thumbnail(Array)#5 /var/www/www.andes-cs.com/wp-content/themes/mitech/loop/shortcodes/blog/style-list-02.php(11): Mitech_Image::the_post_thumbnail(Array)#6 /var/www/w
Can you upgrade the provided account to admin account so i can remove the current theme of your site and upload the new one?
Also i checked your home page and see there are have some custom HTML code that made the blank page issue.
As you can see, the other pages still work well: https://www.andes-cs.com/elements/counters/
Yes, i made an html code so that i could upload an image that way. If not it was impossible to do it, the WP Bakery will not let me do it. But still it does work and also i need to upload images in the blog so i need everything to work as normal, i can not only depend on the html custom code.
I already updated the user to admin so that you can upload the new theme and see if every could be resolve this way. I hope it works.
is it possible that we have a videoconference with you so that you could help me live to work out this problem?
If you want to display an image in a page, please try to use SIngle Image element of wordpress to display your image.
The html code in your page might caused the issue when loading page.
No, this is not the problem because i did it and its was ok, the problem is when i add a single image with WP Bakery and that a month has pass and you have not been able to help me and every day that pass we lose money. If this was the problem i hope you can tell me why not only base on a theories. I need concrete answers and solutions, if not you are just making me lose my time with a theme that doesn´t work okey.
Can you upgrade my account to Admin so i can remove the current theme of your site then upload the new one from our side to check and fix it?