Okay

How to Create a New Ticket

Please follow these procedures closely in case you'd need to submit a ticket so that our customer support team can provide you with prompt and proper responses:

  • Provide a link to your site.
    If something doesn't work, please send us a link to the page that has the issue.
  • Send related screenshots.
    Screenshots are helpful for us to precisely detect the problem. 
  • Admin Dashboard Login Info.
    We need to log in to your site in order to solve the problem quickly. 
  • FTP info.
    This is required when we need to update the code in case of an urgent issue.
  • WordPress / Plugin Updates.
    Please make sure that you are using the latest WordPress version and plugin update.

Welcome to ThemeMove Support Center !

Thank you for purchasing our themes. ThemeMove team always offers customers a with unique premium services that ensures quality and efficiency. Before taking any further action, please take some time to read through our basic terms and conditions:

  • Our working time is from 8am until 5pm GMT+7 during weekdays (Monday - Friday).
  • Before creating any ticket, please search through the available public tickets, from there you may find the answers you need without the need to submit a new one and wait for the answer.
  • Before posting, please make sure that you have installed latest version of the theme and WordPress. Each of ours themes comes with a detailed documentation, please read it carefully, you’ll find useful instructions and tips there. There are also various video tutorials in the documentation so that you can learn it fast, don’t miss them.
  • Kindly note that due to the large amount of support requests we receive everyday, though we always try our best to answer all of them, please patiently wait about 24-48 hours to receive our ticket response.
  • In case you'd add a new comment before we have a chance to respond, your ticket will go down the list; therefore, please patiently wait till your ticket is proceeded. If you must add an additional comment, you can edit your initial post. Thank you for your understanding.
  • To help your ticket receive a quick review and response, please submit a public ticket as well as make sure that you send a description of the issue alongside related URLs and screenshots. If you'd think the issue couldn't be fixed by tips and advice, then you might create a private ticket providing us with your WordPress admin user/password + your site URL so that we could log in for deeper examination. Don’t worry about your login information, they are safe with us.
  • Please revise the theme itself and check with newly announced features, bugs fixing & reported issues, recent updates to ensure its compatibility with new software versions.

Our Item Support Includes:

✔ Availability of the author to answer questions

✔ Answering technical questions about item’s features

✔ Assistance with reported bugs and issues

✔ Installation of services from our products

Our Support Doesn't Include:

✘ Customization services

✘ Server customization 

✘ Support for third party plugins

  Featured Articles

Theme Requirements Thank you for taking sides with us and purchasing our theme. In order for the theme to function properly on your site, y ... Read Article Plugins Licenses The plugins are just bundled with the theme, so, we are not able to re-distribute the licenses to our customers because ... Read Article White screen (blank page) after installing theme 1. Step 1: Read following article: https://thememove.ticksy.com/article/13935/ 2. Step 2: If the article above di ... Read Article Theme is missing the style.css stylesheet error The common issue occur when installing a WordPress theme is “ The package could not be installed. The theme is missing ... Read Article
What To Do If Demo Content Import Fails If the import fails and does not respond after a few minutes, or it announces that “ Import failed”, your PHP configurati ... Read Article How to translate the theme You want to translate your site to another language but you can not do it with the theme part. So, you can follow the in ... Read Article I have imported demo but no image are included? Why? Most of demo's images have own copyright and you need to purchase them by yourself. All of our template have the same situati ... Read Article How to update the theme There are 2 ways to update the theme Option 1: Update Automatically Step 1: Navigate to Insight Studio core  ... Read Article
Where is my purchase code? Let us show you how to get your license/purchase code. Firstly, to obtain the Item Purchase Code, please go to your account ... Read Article 500 Internal Server Error Internal Server Error, also the 500 Error, can be caused by something from your web's server, and it is not related to t ... Read Article The Icons are not visible in Firefox, Chrome, IE or Safari Please contact to your hosting company to configure your server follow this guide: http://enable-cors.org/server.html If you ... Read Article How to transfer Footer from Elementor Pro plugin to ThemeMove Addons For Elementor plugin. Due to copyright reasons, the theme no longer uses Elementor Pro. Here's how to convert Footer from Elementor Pro to ThemeMov ... Read Article
Assign selected footer to my page In case you want to use a specific footer for your special page, you can follow these 3 easy steps below:  Step 1:  ... Read Article How to Customize the Style of Header/ Footer/ Top Bar? Very often, users wonder why they have changed the header/ footer/ top bar style but somehow the changes weren't applied ... Read Article How to set up LiteSpeed Cache plugin to optimize the site About LiteSpeed Cache for WordPressThe LiteSpeed Cache for WordPress plugin is an all-in-one site acceleration plugin, featur ... Read Article Outdated WooCommerce Files? Actually, it’s just the notification in your administration dashboard which is saying the theme includes some outdated WooC ... Read Article
Teacher Roles If you have an education center and want to let other teachers the right to create courses, lessons, posts, events and zoom m ... Read Article How to Translate Themes and Plugins using Poedit Poedit is a software that you can use to translate themes and plugins to your preferred local language. This is available for ... Read Article Problem with WordPress 5.5 Thousands of websites have become broken since WordPress 5.5 shipped without a JavaScript library called jQuery Migrate. We'v ... Read Article How to Update Theme When Support Period Is Expired Hi there,  Occasionally, you might have a problem updating your theme when the support period is over. Here are st ... Read Article
Why does my website have slow loading? There are many reasons why a WordPress website is slow. 1. Use of too many plugins The more plugins you use, the more resou ... Read Article