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  Public Ticket #1859835
customization option not available
Closed

Comments

  • elamparithi started the conversation

    I didn't move to the live server.  I'm still developing it locally. I don't know How can I help you regarding the credentials. I've already faced the same problem last time(c902ee72-c2f1-4142-a04f-f4af255675b9 - 3 Dec 2018). Your support team insist me to replace the kirki with new rar file they sent. 

    New One (7de6e8b9-4858-4646-8c66-8c9ebf86f1a0 - 18 Jan 2019)

    customization option not available both in the dashboard and appearance->customize 

    Your theme has 7 widget areas, but this particular page doesn’t display them.

    You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.

  •  77
    ThemeMove replied

    Hi,

    Could you please send me 

    • The WordPress admin information (login URL, username & password)
    • The FTP login information (server address, username & password)

    So, I can give a thorough check and find a solution for you.

    Do not forget to set your answer as private

    2726766990.png

    Best Regards,

    Thememove Team.

  •   elamparithi replied privately
  •  77
    ThemeMove replied

    I think you are using an outdated version. Could you check the version of the theme again?

    Best Regards,

    Thememove Team.

  •   elamparithi replied privately
  •  77
    ThemeMove replied

    I have been fixed this error. You can download the update here:

    https://www.dropbox.com/s/eb6d3ym0d5ryccv/tm-buildplus-1.3.9.zip?dl=1


    Best Regards,

    Thememove Team.

  •   elamparithi replied privately
  •  77
    ThemeMove replied

    I checked your site but I don't see any problems. Please check it again.

    Best Regards,

    Thememove Team.

  •   elamparithi replied privately
  •  77
    ThemeMove replied

    Hi elamparithi!

    Sorry about the inconvenience. I have fixed these errors for you.

    Best Regards,

    Thememove Team.