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  Public Ticket #1884151
Hacked and Missing Artwork
Closed

Comments

  • jmurfey1 started the conversation

    Renovation theme does not display the artwork on the main page.  Also, it looks like you have been hacked.

  •  68
    ThemeMove replied

    Hi,

    I know our server is infected with malicious code and we are moving all demos to a new serve, rest assured malicious code not include in the theme code. Can you send me an image about issue "missing artwork"

    Best Regards,

    Thememove Team.

  • jmurfey1 replied

    Hello - 

    Thanks for your response.

    I installed the full theme locally.  On the main slider, no images appear.  Are they stored in my media?  I think they are on a server that I am not able to access for some reason.

    Here is a screen shot.  I put in a temporary blue sky background image.

    Thanks!

    Attached files:  MissingArtworkScreenGrab.JPG

  •  68
    ThemeMove replied

    Hi,

    Don't worry, I can re-import the slider for you. Please send me WP admin info then I check problem for you.

    Best Regards,

    Thememove Team.

  • jmurfey1 replied

    Hello - 

    I am pretty sure now the original reason I couldn't pull in the artwork was because of the hack.  Later I was able to install it locally.

    On RossosList.com, I installed wordpress and uploaded renovation theme from my computer, because thememove.com is down.  I still had the zip in my downloads  folder.

    Then, I tried to import the full demo site, but I can't at the moment because it looks like thememove.com is unreachable.

    Thanks - 

    Jonathan

  •  872
    Linh replied

    Hello

    The server is online now. 

    You can try to import demo data again.

    Best regards.