Okay
  Public Ticket #1896579
Import data file gives 404 err
Closed

Comments

  •  1
    Carlos started the conversation

    When i try to download the import data package the importer fails and suggest downloading the package from this url but it gives a 404 error.  Can you send me the correct URL??, thanks.

    https://api.insightstud.io/update/transport/import/tm_transport-thememove01.zip

    Attached files:  Screenshot from 2019-02-14 16-58-38.png

  •  872
    Linh replied

    Hi Carlos,

    The server is getting problem so we are working on to fix and restore the data for customer import. It will available back in few hours. 

    We are sorry for this inconvenience.

    Thanks

  •  1
    Carlos replied

    Ok, it will take longer to fix the err? can you give an estimated time to download the files?, im not in hurry i just want to know . Thnks

  • Luis Villarreal replied

    It's been a few hours, ¿any update? or please send the zip to one of the following email addresses carlos@sititec.com or luis@sititec.com

  •  872
    Linh replied

    Hi,

    The data is available for your import now. 

    Please try to import again. 

    Thanks

  •  1
    Carlos replied

    The importer is now online but when i try to import the data i get this php error, the system requirements are checked ,

    PHP Fatal error:  Uncaught Error: Cannot use object of type WP_Error as array in /var/www/html/wp-content/plugins/thememove-core/import/thememove.importer.php:2122\nStack trace:\n#0 /var/www/html/wp-content/plugins/thememove-core/import/thememove.importer.php(2047): TM_WP_Importer->fetch_remote_file('http://vnh.loca...', Array)\n#1 /var/www/html/wp-content/plugins/thememove-core/import/thememove.importer.php(1753): TM_WP_Importer->process_attachment(Array, 'http://vnh.loca...')\n#2 /var/www/html/wp-content/plugins/thememove-core/import/thememove.importer.php(1099): TM_WP_Importer->process_posts()\n#3 /var/www/html/wp-content/plugins/thememove-core/import/thememove.importer.php(1028): TM_WP_Importer->import('/var/www/html/w...')\n#4 /var/www/html/wp-content/plugins/thememove-core/import/run.importer.php(13): TM_WP_Importer->dispatch()\n#5 /var/www/html/wp-content/plugins/thememove-core/import/import-page.php(84): include_once('/var/www/html/w...')\n#6 /var/www/html/wp-content/plugins/thememove-core/import/import.php(51): include('/var/ in /var/www/html/wp-content/plugins/thememove-core/import/thememove.importer.php on line 2122, referer: http://tucsa.sititec.com/wp-admin/admin.php?page=tm_import_page

    Attached files:  Screenshot from 2019-02-18 11-52-18.png

  •  1
    Carlos replied

    I fixed this issue

    First open  tm-heli/inc/import/import/files/thememove01/content.xml in wordpress themes folder and replace vnh.local/transport  with transport.thememove.com, use nano or your favorite editor.

  •  872
    Linh replied

    That is great to hear. 

    Please contact if you have any other question about theme feature so i can help you check it.

    Best regards.