Okay
  Public Ticket #1898589
Demo content upload
Closed

Comments

  •  2
    ZorayaLee started the conversation

    I meet all the theme requirements but unable to import demo content. It says downloading....... but never got completed. This is really frustrated while you purchase a new theme and something happens. 

    I have used many paid theme from themeforest but never got issue like this one. I have gone through the support documents as well other tickets but did not found any solution. 
    Kindly, fix my issue or I have to go for other Theme.  

    Attached files:  Organik1.PNG
      Organik2.PNG

  • Dsignica replied

    I have the same problem ;(

    Attached files:  Capture d’écran, le 2019-02-16 à 21.16.23.png

  •  896
    Linh replied

    Hello

    The server was getting problem so customer can not import data. 

    The demo data is already for your import now. You can try again.

    We are sorry for this inconvenience.

    Best regards.

  •  2
    ZorayaLee replied

    Still not working. If your technical guys are not able to fix, please let me know. I have already sort a other theme. 

  •  896
    Linh replied

    Hello

    Please provide ftp account so i can help you manual import demo data.

    Thanks

  •   ZorayaLee replied privately
  •  896
    Linh replied

    Hello

    I can not duplicate demo data for you via wordpress dashboard. The FTP account or Cpanel account will allow me do it. 

    Thank for your understanding.

  •  2
    ZorayaLee replied

    Sorry but I cannot share each time FTP details to theme support and they will install demo content for me. Your functionality is not working and try to fix it, instead of temporary solutions. I am initiating refund, kindly process it. 

  •  1
    csihosting replied

    I'm currently having the exact same issue.  Can you please help us all resolve this?

    Seeing as how multiple people are having this issue, if we can't get a clear fix within the next 24 hours, we'll demand a refund just like ZorayaLee as well.

    Attached files:  Screenshot_2019-02-20 Downloading - Import ‹ Farm Agrico Agriculture Farm — WordPress.png

  • Serina81 replied

    Same problem :(

  •  2
    ZorayaLee replied

    We need this issue resolved immediately.  If there is no resolution, please provide a refund.  

  •  896
    Linh replied

    Hello

    I have imported demo data for you. But because of you can not provide the ftp so please kindly help me small job: go to wp-content/plugins folder and remove the Autoptimiz folder and Hide My WP folder. 

    Thanks

    Best regards

  •  1
    csihosting replied

    What about the rest of us?  ZorayaLee is not the only one having this problem.  This is across the board.

    Please help us get this resolved or we will demand a refund.

  •  896
    Linh replied

    Hi csihosting,

    Please provide your own ticket and provide your site url with login details so i can help you check it.

    Best regards

  • danieledinaro replied

    Same problem, please upload a demo content backup to download manually, for example with AllInOneMigration. Pleasee!!

  •  896
  • REDA replied

    Hello, 

    I have downloaded the file but when i have tried to import it in wordpress (with Allinonemigration) it blocked everything. 

    I can't access my wordpress anymore and in the database, you (linhdd) are the admin now... very strange.

    I droped the database and my project and started a new one.

    What happened ? 

  •  896
    Linh replied

    Hello

    After imported demo data, please access database to change to your admin account and remove the current user account. 

    Best regards.

  • Rene7vick replied

    It is also not working for me...

  •  896
    Linh replied

    Hi Rene7vick,

    Please check your ticket for more information.

    Thanks

  • sly8u replied

    I am having the same issue, it says The importer is working but it is not downloading. I have been on this pc for too long

  •  896
    Linh replied

    Hi sly8u,

    Could you please create your own topic and provide some login info so i can access to help you check it?

    Thanks