It says downloading....... but never got completed. This is really frustrated while you purchase a new theme.
Attached files: Capture d’écran, le 2019-02-16 à 21.16.23.png
The server is getting problem so we are working on to fix and restore the data for customer import. It will available back in few hours.
Please provide an admin account so i can help you check your site better.
We are sorry for this inconvenience.
I can see your new comment in our product portfolio on TF that your site is working well now.
Do you need anything help from us about theme feature?
Your satisfaction is our pleasure and we would really appreciate it if you change your low rating about product if you happy with theme!
Thanks a lot!
I still can see your low rating for our product and the refund request.
Please let us know what the problem so we can help you check it.