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  Public Ticket #1913494
Website crashes when I activate Insight Core plugin...
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  • jsevigny started the conversation

    My website gives me the following error as soon as I activate the Insight Core plugin...

    micester-dev.site is currently unable to handle this request.

    HTTP ERROR 500

    How can I resolve this?

    Thank you,

    Joshua

  • jsevigny replied

    Here's the error I get when I active WP-DEBUG : 

    Fatal error: Cannot declare class Kirki, because the name is already in use in /var/www/micester-dev/public_html/wp-content/themes/tm_transport/core/customizer/kirki/includes/class-kirki.php on line 2

  • jsevigny replied

    Fatal error: Cannot declare class Kirki, because the name is already in use in /var/www/micester-dev/public_html/wp-content/themes/tm_transport/core/customizer/kirki/includes/class-kirki.php on line 25

  •  872
    Linh replied

    Hello

    Please provide an admin account and FTP account so i can help you check it. 

    Before do it, please be sure your server environment meet our requirements as article bellow to make the theme functions work:

    https://thememove.ticksy.com/article/13935/

    Thanks

  •   jsevigny replied privately
  •  872
    Linh replied

    Hello

    There is no required plugin for Insight core anymore so please delete it. It is changed to ThemeMove Core. 

    Please check itgain.

    Thanks