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  Public Ticket #1938016
No se puede finalizar la compra con el carrito
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Comments

  • Plusc started the conversation

    Al llenar el carrito  con varios productos no se puede acceder al botón de finalizar compra. Lo que deja el e-commerce totalmente inoperativo.

    Agradezco vuestra pronta solución.

    Attached files:  Cesta compra Trabanco.PNG
      Captura 02.PNG

  •  806
    Linh replied

    Hello

    I can not buy your product to check. 

    Also as your image, please scroll the browser bar to the bottom to see other page content/function.

    Thanks

  • Plusc replied
    Hello,
    You can't buy because the shop is only for registered stores. If necessary, I will give you a password for you to access. However I send you a video for you see so you can check that the scroll does not solve anything. The only thing that solves it is to change the zoom of the screen as you will see. The store in full screen is not operational.
    There is also another problem with the adaptability of the shop's screen as you will see in the screenshots. The footer of this one does not adapt to the complete screen like the rest of the pages of the web, in spite of being configured like them.
    I wait your answer.
    Thank you very much for your speed and attention.

    Attached files:  20190319_084908.mp4
      Captura.PNG

  •  806
    Linh replied

    Hello

    Thank for your video. I can see the problem now.

    Please provide an admin account so i can access to help you check and fix it.

    Thanks

  • Plusc replied

    https://exclusivastrabancosl.es/wp-login.php

    usuario          trabanco

    Password             _Pp5assofMv1mx5T

  •  806
    Linh replied

    Hello

    The problem is your browser screen is too low so there is no enough place to display full height. I have fixed the problem for you by adding scroll bar to it.

    You can check it again.

    Thanks

  • Plusc replied

    Thank you very much for solving the problem with the cart but it would be pending the problem of showing the cut screen not complete on the store page, when the rest if we manage to appear in fullscrenn. I attach a photo.
    I hope your answer. Thank you
    You can try to set shop page layout in Customize > Shop section.
    I've done it but that does not change the footnote
    
    

    Attached files:  Captura.PNG

  •  806
    Linh replied

    Hello

    You can try to set shop page layout in Customize > Shop section.

    Thanks