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  Public Ticket #1947354
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  • Antoneikelhof started the conversation

    Hello, i already made a ticket but it is gone somehow. My problem is that the shop is loading very slow with the Amely Theme. It is the problem of the theme because when i use a other theme everything is fine. Thereby my server gets overloaded (CPU).

    Also on the product page, i can't select a variation. I doesn't show up.

  •  896
    Linh replied

    Hello

    You can refer our article bellow for more information of loading slow issue:
    https://thememove.ticksy.com/article/14387/

    and preview this topic for the tips of increase loading time:

    https://www.wpbeginner.com/wordpress-performance-speed/

    At last, please provide the product url so i can help.

    Thanks

  •   Antoneikelhof replied privately
  •   Antoneikelhof replied privately
  •   Linh replied privately
  • Antoneikelhof replied

    Hello,

    Are you serieus? In your video, it took the site 14 seconds to only load 4 products. I added all the other products, now it is loading already 23 seconds. This is not normal and even if i deactivate all plugins except woocommerce and the theme plugin it is so slow.

    I also tried to display some products on the homepage, this also made it insanely slow.

    Please just fix it.

  •  896
    Linh replied

    Hello

    Can i deactivate all 3rd plugin that you using? It is about 45 plugins that theme does not require are activated. 

    Thanks

  • Antoneikelhof replied

    Yes you can

  •  896
    Linh replied

    Hello

    I checked and see the request between only shop page with server is too long.

    I will continue to check it.

    Also please kindly increase PHP Time Limit to about 300s:

    https://zerotenshop.nl/wp-admin/admin.php?page=insight-core-system

    Thanks

  •  896
    Linh replied

    Hello

    There are have only problem with logged in now. If you preview the shop page without login, the page will load very fast (about 3-4s).

    Thanks

  • Antoneikelhof replied

    Hello,

    It's just because you changed the W3 total cache settings. But there is still something wrong with the theme. I used a other homepage and the page can't even load....

  • Antoneikelhof replied

    The content of the homepage right now is loading so slow, I understand that the content is loading fast in your video because it was cached before. The loading time without caching is really not normal for a site.

  • Antoneikelhof replied

    Please give me a usefull solution, i need to set the site live tommorrow!

  •  896
    Linh replied

    Hello

    If you preview the shop page without login, the page will load very fast (about 3-4s). 

    We still does not find the reason of logged in user yet. 

    Have you trying to clone you site to different host to check?

    Thanks

  • Antoneikelhof replied

    And on the productpage, we can't select variabels. Can you please check this?

    https://zerotenshop.nl/product/proud-of-rotterdam-t-shirt/

    This product for example

  •  896
    Linh replied

    Hello

    The problem come from your 3rd plugins because as i see, there are have problem with cache plugin that minified css/js files. Please deactivate all 3rd plugin to check it. 

    Thanks