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  Public Ticket #1956195
Wrong header demo import
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Comments

  • Dantiyo started the conversation

    Hi,

    When I import the demo "App Showcase" the demo gets imported with a different header mainly the one from the main header and not the header of the demo.

    I also tried to reset the theme with the requested plugin "Wordpress reset" and I notice when I install a different theme "App Landing" I don't have any issue with this.

    Kindly advise how to proceed.

    PS. I am using MAMP.

    Thanks,

    Attached files:  App Showcase.png

  •  1,621
    Bryan replied

    Hello

    You can try to set that page as home page to remove page title then check again.

    Thanks

  • Dantiyo replied

    Hi,

    This didn't work, I went to settings -> reading and than set homepage as homepage.

    not sure if this is related but, what ever I do I am not able to delete the page wishlist.

    thanks 

  •  1,621
    Bryan replied

    Hello

    If possible,  could your provide your site url with an admin account so i can help you check it?

    Thanks

  •   Dantiyo replied privately
  •  1,621
    Bryan replied

    Hello

    You can get full slider from our demo in my attached then manual upload to your site.

    Also in order to make the theme work stable, you should be sure your server meet our requirements as bellow:

    https://thememove.ticksy.com/article/13935/

    Thanks

    Attached files:  slider ae.zip

  • Dantiyo replied

    Changes are made but still no sucess, did you login ?

  •  1,621
    Bryan replied

    Hello

    Yes i have logged in to check the requirement of you server and see the PHP max execution time currently is 120.

    As we recommend, you should work with hosting provider to increase it because theme need it to make the theme work stable. 

    If not, you can consider to change other hosting to be sure your site work best later.

    Thanks

  • Dantiyo replied

    Hello, how can I get a refund.

    Thanks,

  •  1,621
    Bryan replied

    Hello

    You can send the request to envato to get the money back but before do it, you can refer refund policy from them for more details:

    https://themeforest.net/page/customer_refund_policy

    Please contact anytime you want if you change your mind of using our product.

    Have a nice day.

  •  1,621
    Bryan replied

    Hello

    How do you do? 

    Do you control the server info with your hosting? If you need, i can duplicate demo site to your site to help you get all demo data. 

    Thanks

  • Dantiyo replied

    Hi,

    Which server info do you need from my web hosting, can you explain further.

    Thanks


  •  1,621
    Bryan replied

    Hello

    The PHP max execution time currently is 120 and it need increase to 180 or higher.

     If you need, i can duplicate demo site to your site to help you get all demo data. 

    Thanks

  • Dantiyo replied

    After I increased my site went down. Also contacted my hosting they told me that this is not supported.

    For now I only need the App Showcase demo. Note that I already lost allot of time trying to get this theme installed correctly can you do this?

    Thanks.

  •  1,621
    Bryan replied

    Hello

    In this time, i can help you duplicate data from our demo to your site because your server does not meet our requirements. 

    But all your exist data will be reset included admin account. You can access to change admin account after imported demo data. 

    Please confirm so i can do it.

    Thanks


  • Dantiyo replied

    Kindly proceed with this, you have my login credetinals already.

    Thanks.

  •   Bryan replied privately
  •   Dantiyo replied privately
  •   Bryan replied privately
  •   Dantiyo replied privately
  •  1,621
    Bryan replied

    Hello

    I don't know what you mean about that info. What is hosting provider said?

    Thanks

  • Dantiyo replied

    Hi,

    This is the information that I received from my hosting provider after asking for the server setting.

    Could you be more specific with what you mean so I can contact them accordingly.

    Thanks

  •  1,621
    Bryan replied

    Hello

    You can tel them that your site can not display anything even default theme/wordpress. They should check the connection of database might be some server setting has blocked the site loading. 

    I can not help much here because it does not come from the theme template.

    Thanks

  •   Dantiyo replied privately
  •  1,621
    Bryan replied

    Hello

    The domain name transurl.nl is your site registered information. It is like domain.com, domain.org.... We can not help much via wordpress dashboard. 

    You should contact your hosting provider to help you check the registered information of your site. 

    Thanks

  • Dantiyo replied

    The theme is working, thanks for your support its much appreciated.

    Thanks