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  Public Ticket #1965301
Error installation theme
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  • Isa started the conversation

    Hi

    I try to install FinancialPlus theme on my site www.energycube.info, but I have a mistake: 

    Warning: require_once(/core/kirki/kirki.php): failed to open stream: No such file or directory in D:inetpubwebsenergycubeinfowp-content hemes m-financecorecore.php on line 2

    Fatal error: require_once(): Failed opening required '/core/kirki/kirki.php' (include_path='.;C:phppear') in D:inetpubwebsenergycubeinfowp-content hemes m-financecorecore.php on line 2

    • I have Aruba Hosting Server Windows
    • Php ver. 5.6.40
    • Wordpress version 5.1.1

    Please, can you help me?

    Thank's 

    Isa Paolillo

  •  875
    Linh replied

    Hello

    Please provide an admin account so i can help you check the issue.

    Before do it, please be sure your server environment meet our requirements as article bellow to make the theme functions work:

    https://thememove.ticksy.com/article/13935/

    Thanks

  •   Isa replied privately
  •  875
    Linh replied

    Hello

    I can help you import demo data but all your exist data will be reset included admin account. You can access to change admin account after imported demo data. 

    Please confirm so i can do it.

    Thanks

  • Isa replied

    Dear Linh

    The template Finance Plus doesn't work. This is my problem. 

    Two days have passed and I can't activate the template that I bought. Please, if you need import demo to fix template problem, it's ok but can you tell me how to fix this problem?

    Thank's

  •  875
    Linh replied

    Hello

    Your server does not meet our requirement of theme to make it work.

    http://prntscr.com/n9ua2b

    Please kindly check it again.

    https://thememove.ticksy.com/article/13935/

    Thanks