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  Public Ticket #1968903
Page Options not available?
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  • Sid started the conversation

    Hi

    I've just purchased Brook theme for the third time but on this occasion, after importing the demo files, Page Options are not showing up at base of the Wordpress Edit page. Page Options checkbox also not showing on the Wordpress Screen Options tab.

    This means that I can select options for headers, footers and other page options.

    Is there a setting somewhere where I can turn this on???

    Thanks

    Attached files:  1.jpg
      2.jpg

  • Sid replied

    Sorry, that should read:

    This means that I can't select options for headers, footers and other page options.

  • Sid replied

    Also, please note, "Portfolio" section not showing in Wordpress Dashboard Menu!

  •  872
    Linh replied

    Hello

    I can not see any admin sidebar menu as normal. Did you activate Brook theme?

    Please provide your new site url with an admin account so i can help you check it,

    Thanks

  • Sid replied

    Thanks Linh, yes Brook theme activated and Demo data downloaded but it's definitely not fully working.

    http://dev.bellrock.com.au/wp-admin

    USERNAME: bellrockSG_1

    PW: SGSJSM_20194

  •  872
    Linh replied

    Hello

    It seems the theme package or Insight core plugin is getting problem when you installing it. 

    Please kindly try to install the new one then check again.

    I can help you do it but there are might have customized code you have so you can do it first. 

    Thanks

  • Sid replied

    Hi again Linh

    I deleted all plugins and Imported Demo pages and did a clean install of Brook all over again and still no luck.

    Slider Revolution missing many sliders and edit page screen does not have Page Options showing so cannot select footer or header options. No page options available at all.

    Can you please try to work out why it isn't installing properly?

    Thanks

    Attached files:  1.jpg
      2.jpg
      3.jpg

  •  872
    Linh replied

    Hello

    I can help you import demo data but all your exist data will be reset included admin account. You can access to change admin account after imported demo data. 

    Please confirm so i can do it.

    Thanks

  • Sid replied

    Thanks Linh, yes please proceed and I will re-establish my admin access etc.

    Please note, can you check that Insight Core has loaded correctly and is showing "Page Options" once in the page edit admin screen? Thanks again.

  • Sid replied

    Also, you can delete all plugins, pages, media if you need to.

  •   Linh replied privately
  • Sid replied

    Hi Linh and thanks for your continued efforts.

    Unfortunately, all the things that were not working are still not working and in fact, some things are even worse. If you can't get this theme to install properly, I'm afraid I will have to ask for a full refund and try my luck with another theme. This is a real pity because I have installed and used Brook on another site without any problems at all.

    For clarity, I will list the issues again here:

    1. "Page Options" is not available (these should appear at base of WP Edit page screen)

    2. "Portfolio" pages not there at all (Portolios should be a menu item on left hand side of WP Dashboard)

    3. I think other elements such as "Testimonials" have also not appeared (should be a menu item on left hand side of WP Dashboard)

    4. The current demo pages which you have just installed will not preview ("file not found" error)

    Basically, many things are simply not installing correctly or not installing at all which means I cannot use the theme which I have purchased.

    Please have another look and if you can't get the theme to install properly, please arrange for a refund asap as my client is starting to get annoyed at the continued delay.

    Thanks!

    Attached files:  Page Options 1.jpg
      Dashboards.jpg
      Page Options 2.jpg
      Page Options 3.jpg

  • Sid replied

    Linh, I forgot to include this attachment

    Attached files:  File Not Found.jpg

  • Sid replied

    Linh, sorry Page Options 1 attachment should look like this, please ignore previous attachment.

    Attached files:  Page Options 1.jpg

  •  872
    Linh replied

    Hello

    Yes i can see it the problem of review and missing admin menu item. I see there are have some problem of loading resource  from server: 

    http://prntscr.com/nczadz

    The page still exist in backend here: http://dev.bellrock.com.au/wp-admin/edit.php?post_type=page&paged=1

    I think this problem come from the server. May be some of server setting has blocked. Please kindly contact hosting provider to check this connection issue.

    Thanks

  • Sid replied

    Linh

    My hosting service relied "There is no restrictions on 80 and 443 on this server."

    I've been clicking around on a few pages and there are more coming up compared to yesterday.

    Honever, you still haven't addressed the issue of the missing admin menu items - Portfolios and Testimonials.

    And, we still don't have Page Options enabled so the theme is still not working and is currently useless to me.

    Can you please urgently address these critical issues.

    Thanks

  •  872
    Linh replied

    Hello

    About the missing menu items and page option, our team are checking on it for you. 

    I will contact you right after checked it.

    In the meantime, please keep contact with hosting provider to check it because other site (domain) still show up well.

    Thanks

  • Sid replied

    Hi again Linh

    It has been a week since your last reply and about 2 weeks since I first reported the issues and I still don't have a working theme.

    Can you please check into why its not working or simply arrange for a full refund so that I can try another theme.

    Thanks

  •  872
    Linh replied

    Hello

    The problem is exact come from your current server, not Brook theme. The Page Option section is still missing when i activate 2019 theme of wordpress:

    http://prntscr.com/ni50ix

    http://prntscr.com/ni51fo

    Please kindly check with hosting provider again for this case.

    Thank for your understanding.

  • Sid replied

    Thanks again for your reply. 

    I believe that the Page Options area is part of the Brook Theme and not part of the standard Wordpress Themes which is why it doesn't show up on your test. However, I will double check with my service provider.

    Regardless of this, your reply ignores the fact that apart from the Page Options area missing, we still have four menu items missing from the Wordpress Admin Left Panel.

    These are FOOTER, MEGA MENU, PORTFOLIOS and TESTIMONIALS.

    Because of this, many of the themes Demo Pages (which use PORTFOLIOS and/or TESTIMONIALS)  don't work because there are no actual PORTFOLIOS or TESTIMONIALS content available for the pages to show.

    It appears that the theme hasn't loaded any PORTFOLIOS or TESTIMONIALS! Surely this can't also be a server issue can it?

    Also, on an earlier reply you said that "our team are checking on it for you" but it doesn't look like anybody has.

    Have you tried removing the current Brook Theme installation and starting another installation from scratch? Then loading the Demo Pages content? Doing this from your files might work better than my file which may simply be corrupted.

    Attached files:  Dashboards_2.jpg

  •  872
    Linh replied

    Hello

    Yes i have tried everything event new theme package. The page option and service still show up. It seems the current server is blocked something for registered post type. 

    As you said before, your other site in other domain still working well so i guest the current server is having problem.

    Thanks

  • Sid replied

    Thanks Linh, I will wait to hear from my service provider.

  •  872
    Linh replied

    Hope to hear a good update from you too.

    Thanks

  • Sid replied

    Thanks Linh

    Unfortunately we haven't found any problems with either the server setup or the Wordpress install.

    Below is the reply to my first request asking to check if there could be anything stopping the theme from functioning:

    -------------------------

    "There are no errors in any of the Apache2/php logs to suggest anything is wrong. 

    As i am not a wordpress developer or a website developer I can not advise on what can be causing this for you."

    Kind Regards,
    Zachary Cash - Network / Systems Engineer

    -------------------------

    I then asked them to double check that the the themes server requirements were correct as per https://thememove.ticksy.com/article/13935/  and his reply is below:

    "Server has all their requirements."

    Kind Regards,
    Zachary Cash - Network / Systems Engineer

    -------------------------

    So it appears we have exhausted all options and still can't get this theme to work.

    Can I suggest we move forward by forgetting about the Brook theme and try our luck with you installing another theme which I will choose from the Theme Move portfolio?

    Is there a theme that you know which has similar level of options and functions?

    If you're unable to do that, then a full refund is the only other option I can think of.

    Thanks for your support and I look forward to your reply soon.

  •  872
    Linh replied

    Hello

    I can understand your case in the middle of theme and server setting issue. But as my replied in , the product still exist even switch to default wordpress theme. You can try with any theme you want to check it. 

    If your new other theme is also does not work, you can confirm that does not related to theme code. it have to be came from Server. 

    I will wait for your new check.

    Thanks

  • Sid replied

    Hi again Linh

    Good news! I visited the Wordpress admin section yesterday and did an update for Wordpress, I then activated Brook Theme and everything seems to be there and in working order.

    I have no idea how this happened but am very glad it somehow sorted itself out.

    Thanks for your support.

  •  872
    Linh replied

    That is great to hear. 

    Please contact if you have any other question so i can help.

    Have a nice weekend. 

  • Sid replied

    Thanks Linh

    Development is now progressing well.

    One more question please, on the demo home page titled "authentic studio" there is a gold colour (color: #CE8F4F) used here and on many other elements.

    Changing colours in customiser doesn't seem to effect this gold colour. Can you please supply some custom code to changer this colour throughout the site?

    Thanks

    Attached files:  Screen Shot 2019-05-21 at 2.32.39 pm.png

  •  872
    Linh replied

    Hello

    That is the heading text. You can edit your page and heading element to set custom color for the text as you want. 

    Thanks