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  Public Ticket #1974255
I want to renew my theme Support
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  • gadgetspronews started the conversation

    I Want to renew my theme support please tell me how can do this.

  •  1,307
    Bryan replied

    Hello

    1. Login to your ThemeForest account and go to the Downloads tab.
    2. Locate the theme purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Extend Now’ link. Click here to view an example.
    3. Click the ‘Extend Now’ link, and it will redirect you to the theme’s item page.
    4. On the right-hand side, click the ‘Extend Now and Save’ button.
    5. Once you click the ‘Extend Now and Save’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on-screen prompts to finish purchasing the extension

    https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Thanks

  • gadgetspronews replied

    actually i lost my account detail so on that time what should i do..

  •  1,307
    Bryan replied

    Hello

    If you can not access the themeforest, you can not renew the support for product with current purchase code.

    Thanks

  • gadgetspronews replied

    OK ma'am if i have the purchase code the last one and if i'll create a themeforest so it will work or not because i need support my website is note work properly maam please help me..

  •  1,307
    Bryan replied

    Hello

    The purchased code that you have now is come with your lost account. If you create new account, you can not use the purchased code for that new account. You have to buy other license to get new purchase code and use it with our this support forum.

    Thanks

  • gadgetspronews replied

    Hello Ma'am

    So now please tell me how can i buy other license please guide me... 

  •  1,307
  • gadgetspronews replied

    Hi Ma'am

    I don't want to buy Theme i want Extend my license.

  •  1,307
    Bryan replied

    Hello

    As i said in previous message, you can only extend your license if you logged in with the account that you purchased theme.

    If not (lose the account), there is no way to help you do it.

    Thank for your understanding.