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  Public Ticket #1988253
Slider Revolution
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Comments

  • mmjiminds started the conversation

    Hi,

    I've buyed Amely with support. Until the last month i've been trying to update the frontpage, which have a Slider Revolution.

    I go to slider revolution pane, and try to edit it, but everything is completely locked. I can't even edit tex layers or anything. I can move a picture, but can get the mouse to edit texts or shapes. I can't neither add a slider more, i cant delete anything - everything is completely locked. I've tried to update everything, deactivate, activate... - i can see amely have a new update, but it says "update package doesn't exist"..... Please help me... 

    best regards

    MMJ

  •  1,291
    Bryan replied

    Hello

    Please provide an admin account so i can access to help you check this issue.

    Thanks

  • mmjiminds replied

    Username: Admin

    Password: Klumpe16


  •  1,291
    Bryan replied

    Hello

    I checked and see you are using old theme/plugins version for your site. 

    Please update the system to latest version then check again.

    Thanks

    Attached files:  Slider Revolution.zip

  • mmjiminds replied

    I've tried to update the theme... however, this comes?

    which says, that the update package isn't accessible basically.

    Attached files:  failure.png

  • mmjiminds replied

    Can you garantee that i can upload a new theme after deleting the old - and all functionality is still working.

    I dont understand that a update for theme i made so?

  •  1,291
    Bryan replied

    Hello

    You can follow our article bellow for more details of manual update theme:

    How to update the theme

    All the data and settings will be save. Just be sure back up the customized code if you have.

    Thanks