I've buyed Amely with support. Until the last month i've been trying to update the frontpage, which have a Slider Revolution.
I go to slider revolution pane, and try to edit it, but everything is completely locked. I can't even edit tex layers or anything. I can move a picture, but can get the mouse to edit texts or shapes. I can't neither add a slider more, i cant delete anything - everything is completely locked. I've tried to update everything, deactivate, activate... - i can see amely have a new update, but it says "update package doesn't exist"..... Please help me...
Please provide an admin account so i can access to help you check this issue.
I checked and see you are using old theme/plugins version for your site.
Please update the system to latest version then check again.
Attached files: Slider Revolution.zip
I've tried to update the theme... however, this comes?
which says, that the update package isn't accessible basically.
Attached files: failure.png
Can you garantee that i can upload a new theme after deleting the old - and all functionality is still working.
I dont understand that a update for theme i made so?
You can follow our article bellow for more details of manual update theme:
How to update the theme
All the data and settings will be save. Just be sure back up the customized code if you have.