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  Public Ticket #1988761
customizer not working
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  • symbio-admin started the conversation

    Hello, when clicking "customise" menu, the page only display a left menu widgets, but the all page is blank! no other menus or content appear. What's wrong? It was working perfectly until now. I see in the support that lot of people have the same issue lately...

    Attached files:  Screen Shot 2019-04-25 at 19.59.44.png

  •  1,621
    Bryan replied

    Hello

    Please be sure you have updated all theme/plugins to latest version to make it work normal.

    Could you please provide me an admin account so i can access to help you check it.

    Thanks

  •   symbio-admin replied privately
  •  1,621
    Bryan replied

    Hello

    The newest theme version is Version 1.4.3 – April 22, 2019.

    You can use manual update method by download new theme package on themeforest to update your system. 

    https://thememove.ticksy.com/article/13943/

    We are sorry for this inconvenience.

    Best regards.