Okay
  Public Ticket #1989059
Missing css stylesheet
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Comments

  • Judith started the conversation

    I tried downloading the theme in woocommerce through Site Ground, but the package could not be installed. 

    The following message was received:

    The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.

  •  1,307
    Bryan replied

    Hello

    Please provide an admin account so i can help you check the issue.

    Thanks

  • EagleTiger replied

    Hallo Linh, 

    I have the same issue as Judith.

     style.css stylesheet


    Would you be so kind to assist me?


    Kind regards,

    Eliza

  •  1,307
    Bryan replied

    Hi EagleTiger ,

    Could you create your own ticket and provide the info of your site so i can help you check it?

    Please go to \wp-admin\themes\ folder to check the theme folder name to be sure it is amely name.

    Thanks

  • EagleTiger replied

    Hi Lihn,

    I have no idea how this works. When I try to submit a ticket it asks about some CATEGORY. I don't understand this categories. I am trying to submit ticket for the Brook Theme. I want to use the astronomy one.

    When I try to load the theme it gives me time out or that the theme is missing the css style sheet.

    Not sure also what do you mean by check the theme folder name. What is amely?

    The theme is:

    themeforest-22675741-brook-creative-multipurpose-wordpress-theme

    Please assist me how to proceed. I am new in here. Thank you.

    Kind regards,

    Eliza

  •  1,307
    Bryan replied

    You can provide your site url with an admin account and ftp account so i can help you check it.

    Thanks