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  Public Ticket #2000823
WPBakery
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  • silraffo started the conversation

    Hello i update today robin to version 1.7.9, and then the plugin WPBakery Page Builder not work.

    In the insight core page, i insert the purchase code for tmobin you send and not do anything? 

    How i insert purchase code to activate WPBakery Page Builder, before i update the plugin work, please i need this plugin and i pay for this feature.

    Thanks

  •  807
    Linh replied

    Hello

    You can download new WPBakery Page Builder plugin here then manual update it as normal:

    visual5.7

    Thanks

  • silraffo replied

    Hello.

    I already made the update of the robin theme and also erase first and then install the WPBakery plug-in, both from the file that you sent me as well as from within Insight Core.

    It still does not run this plug-in, it does not allow me to edit the pages, I was stunned as if I lacked the product key to enable it.

    I attached image.

    I need to return the total amount paid, as this issue does not help me if I can not use the WPBakery, I appreciate a prompt response.

    Thank you

    Attached files:  error.jpg

  •  807
    Linh replied

    Hello

    Could you please provide your site url with an admin account so i can access to help you check it?

    Thanks