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  Public Ticket #2002273
MY Heli Move theme does not work after install and importing demo. Getting blank page.
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  • Shiji Varghese started the conversation

    Hello I purchased a helimove theme. My account is mikegopal73.

    I downloaded the files and uploaded them to my wordpress. I installed all plugins. I activated those plugins. I activated the theme. I installed the demo files. I selected my home page 1 as the default page. 

    All the steps required to get a demo theme up and running. But my website does not work, my theme is showing me a blank page. I have worked on multiple wordpress themes like avada, thegem, archi, listingpro, lms etc. This is the first time, im facing a theme that is nt working the first time.

    I have done all that we need to do when we install a purchased theme.

    Kindly help.

  •  1,307
    Bryan replied

    Hello

    Could you kindly provide an admin account so i can access your admin dashboard to check this issue?

    Thanks

  •   Shiji Varghese replied privately
  •   Bryan replied privately
  • MikeSloviak replied

    I am purchasing theme name atomlab-1.4.8 upload theme and active theme ans start uploading demo but demo is not import please ask the theme developer to solve this issue .

    https://officialcompanies.com/wp-admin/admin.php?page=insight-core-import

    Attached files:  screencapture-officialcompanies-wp-admin-admin-php-2019-05-23-05_24_13.png

  •  1,307
    Bryan replied

    Hello MikeSloviak,

    Please be sure your server environment meet our requirements as article bellow before import demo data:

    https://thememove.ticksy.com/article/13935/

    Thanks

  •   Shiji Varghese replied privately
  •  1,307
    Bryan replied

    Hello

    Can you take a screenshot of the problem? As my check, the sticky logo is displaying well.

    http://prntscr.com/o1ndpa

    Thanks