Okay
  Public Ticket #2015781
my website is stuck
Closed

Comments

  • Muhammad Ali Qureshi started the conversation

    after loading my website gets stuck. nothing works, i contacted my hosting and domain providers. no expiry issue with domain neither any error log or malware in website files. they all told me its the issue with my theme

  • Muhammad Ali Qureshi replied

    pages are also not loading, even homepage is not loading properly and complete

  • Muhammad Ali Qureshi replied

    why does not this shitty support answer. i just destroyed my 61$ for this shit theme. i need my cash back. the fuck is wrong with there support. i already asked several times on other tickets but they don't answer

  • Muhammad Ali Qureshi replied

    if i don't get my cash back i will give u guys 1 star and will do everything on social media to brought this thememove company to their downfall. i have screenshots of every discussion and tickets and the way i have faced problems 

  •  1,291
    Bryan replied

    Hello

    We are offline at the weekend so we can not response you at that time. 

    Could you provide an admin account of your site so i can access to check it?

    Thanks

  •   Muhammad Ali Qureshi replied privately
  • Muhammad Ali Qureshi replied

    let me know whats the issue

  • Muhammad Ali Qureshi replied

    ?????

  •  1,291
    Bryan replied

    Hello

    I checked your site and see the first access, the site still displaying well: http://prntscr.com/nr75f3

    but if i changed to other tab and come back, the site will have white screen and can not load anymore. 

    Did you have any custom code in the theme? If not, i can upload new theme from our side to check it better.

    Thanks

  • Muhammad Ali Qureshi replied

    no i don't have any custom code

  • Muhammad Ali Qureshi replied

    i already have tested this way as well. i have transferred website to another domain and uploaded the new updated theme and it still didn't work

  • Muhammad Ali Qureshi replied

    don't change anything now. i have deleted the theme. i don't need this theme anymore. just tell me the way that how i can refund my 61$

  •  1,291
    Bryan replied

    Hello

    I’m very sorry that you were unhappy with our product.

    if you want to get the refund, you can submit the request on themeforest so we can check it for you.

    and you can contact anytime if you change your mind of using our theme again.

    Have a nice day..