Okay
  Public Ticket #2040440
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  • Elisabetta Vitale started the conversation

    Ciao,
    non riesco a trovare da nessuna parte l'importazione di demo a tema.
    Sto seguendo le tue istruzioni ma non sono chiare, hai tutorial video? Posso sapere come posso farlo?
    Invio di allegati e attesa

    Attached files:  InkedScreenshot 2019-06-08 08.16.39_LI.jpg
      Screenshot 2019-06-08 08.17.38.png

  • Elisabetta Vitale replied

    I want to set the menus in this world but I can't find instructions anywhere, do you have more detailed tutorials?

    Try to respond faster, please

    Attached files:  Screenshot 2019-06-08 11.30.32.png

  • Elisabetta Vitale replied

    Ho impostato per errore due import cosa posso fare voglio mantenere solo molly cosmetics 

    Ma il supporto è inesistente????

    Attached files:  Screenshot 2019-06-08 18.32.52.png

  •  572
    Linh replied

    Hello

    Following our support policy, we will not support at the weekend so we will check and response you at the Monday.

    Also with your issue about imported demo data 2 times, there is no way to remove one of theme. You can use a reset data plugin and import demo data again for your site. 

    https://vi.wordpress.org/plugins/reset-wp/

    Please contact if you have any other question so we can help.

    Thanks

  • Elisabetta Vitale replied

    Ma questo plugin permette di eliminare tutte le pagine post sul blog, ecc, non voglio cancellare tutto il lavoro fatto

  • Elisabetta Vitale replied

    Ok ho fatto il ripristino ora voglio impostare i menu in questo mondo, ma non riesco a trovare le istruzioni da nessuna parte, hai tutorial più dettagliate?

    Attached files:  Screenshot 2019-06-08 11.30.32.png

  •  572
    Linh replied

    Hello

    Which menu you are mentioning in the image so i can help? 

    Thanks

  • Elisabetta Vitale replied

    I managed to change all the colors but I can't find how to change these two colors, where can I change them?

  • Elisabetta Vitale replied

    I managed to change all the colors but I can't find how to change these two colors, where can I change them?

    Attached files:  InkedScreenshot 2019-06-10 16.05.56_LI.jpg

  • Elisabetta Vitale replied

    Ho così tante domande da fare a questo ritmo, ci vorranno mesi per risolvere un problema, non si dispone di una guida completa ???

  • Elisabetta Vitale replied

    Why does the blog not appear in the url?

    Attached files:  InkedScreenshot 2019-06-10 17.09.04_LI.jpg

  • Elisabetta Vitale replied

    What should I connect to change currencies and languages ??
    Please answer all the questions, even the previous ones, the support is really bad

    Attached files:  InkedScreenshot 2019-06-10 17.10.16_LI.jpg
      InkedScreenshot 2019-06-10 17.10.34_LI.jpg

  •  572
    Linh replied

    Hello

    Your site is in coming soon mode so i can not access to check the header menu for you. 

    Please provide an admin account so i can help better.

    Also you can go to Settings > Permalinks > Select Post Name type to change the link format on browser. 

    At last, the currency switcher is working with non-url so you no need to set up the link. With language switcher, you can use WPML plugin to make your site in multi language . The plugin have option to display language/currency switcher as well.

    In addition, because of different time zone, we can not online at your time to support all your question. You need wait a few times to get help.

    Thanks

  • Elisabetta Vitale replied

    Sono riuscito a Cambiare tutti i colori ma non riesco a trovare qui Cambiare QUESTI due colori, dove Posso cambiarli? (Prima immagine)

    Come si elimina il blocco in cui si trova il video? (Seconda foto)

    Attached files:  InkedScreenshot 2019-06-10 16.05.56_LI.jpg
      InkedScreenshot 2019-06-11 09.45.31_LI.jpg

  • Elisabetta Vitale replied

    Mi chiedevo perché non compare sul blog e non il modo di impostare il formato

    Attached files:  InkedScreenshot 2019-06-10 17.09.04_LI.jpg

  •  572
    Linh replied

    Hello

    Your site is in coming soon mode so i can not access to check the header menu color for you. 

    Please provide an admin account so i can help better.

    Also you can go to Settings > Permalinks > Select Post Name type to change the link format on browser. 

    Thanks

  •   Elisabetta Vitale replied privately
  •  572
    Linh replied

    Hello

    Your login details are incorrect. I can not use it to access your site.

    Please kindly check it again.

    Thanks

  • Elisabetta Vitale replied

    I checked and it's correct, look I'm tired I would like the refund of what I bought this support does not work

  •   Linh replied privately
  • Elisabetta Vitale replied

    Ho appena aperto un reclamo, voglio un rimborso di quello che ho comprato

  •  572
    Linh replied

    Hello

    You did not provide the right login details so i can not access to help. 

    Why do you open the refund? 

    This is not related to theme functions or customer support. You should refer envato policy bellow for more details:

    https://themeforest.net/page/customer_refund_policy

    Thanks

  • Elisabetta Vitale replied

    It's been days and I still can't build my site because of the missing support, these days I've written so many tickets that often haven't been clarified. In my opinion this is not assistance I'm sorry
    It is possible to see how many tickets I have previously sent and to date I have not received adequate support, too much time has passed

  •  572
    Linh replied

    Please look at the first message, it was posted at .

    We does not work at the weekend so how can we can response you? And then you give us a 1 star for product. Is it fair with us?

    Now you need help about change the header color but you did not provide right account, i can not use it to access even send you the video. 

    Please kindly check all the message again.

    Thank for your time.

  • Elisabetta Vitale replied

    The data is correct only you have to type small

    NAME : Assistenza

    PASS: O% (1j5oDOGIH ^ bX8JD (IW) pJ

    I do not have to change the color of the header only the color of the categories menu, this menu shows the currency how to set the primary menu here? You don't have any tutorials you have to video written cards where to read ??
    I have to remove the video block, how do you do it?
    When creating a blog menu the url is not a blog I don't have to change the format but to write blogs.
    You said that the currency is already taxed but it does not work does not change into dollars, pounds etc. I have sent all the images to all this

  •  572
    Linh replied

    Can you provide the login info in Code format? 

    http://prntscr.com/o0u96g

    because i can see there are have some space in password.

    Thanks