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  Public Ticket #2045779
Missing Website Content
Closed

Comments

  • kate Robinson started the conversation

    Hi.

    I need some urgent help. All of the content on my homepage and about page has gone missing. The visual composer plugin is activated so i cannot see what the problem is.

    Please help.

    Thanks,

    Kate

  • kate Robinson replied

    ... and on mobile it does not work at all. The burger nav bar is not clickable. This seem to be a reoccuring issue with this theme.

  •  895
    Linh replied

    Hello

    It seems you did not install all required plugins to make the theme work.

    Please check it again or provide an admin account so i can access to help you check it.

    Thanks

  • kate Robinson replied

    Hi 

    I had to deactivate the visual composer plugin which gave me back some content but the issue is that i get all the code showing now 

    Thanks for looking into it - my login is: 

    https://www.newyorkempire.co.uk/wp-login.php

    Username - Kate Robinson

    Password - Welcome10!

    Many thanks,

    Kate

  •  895
    Linh replied

    Hello

    I have updated all the plugins for you. 

    You can access your site to check again.

    Thanks