Okay
  Public Ticket #2113120
Header issues
Open

Comments

  • jaesib started the conversation

    The menu on our homepage doesn't show on my client's mac laptop and she said that several customers have reported the same issue. The menu items don't show and not even a hamburger menu shows. Just white.

  •  684
    Linh replied

    Hi

    We have checked your site in Safari and the menu still displaying well:

    http://prntscr.com/orw9cq

    Please kindly check it again.

    Thanks

  • jaesib replied

    My client is still having issues. The menu shows fine on my MacBook. But this is what they are seeing... see attached.

    Attached files:  IMG_2131.jpg

  •  684
    Linh replied

    Hi

    That is strange. Can you ask them which IOS version they are using? And don't forget clear all browser cache if they have to get best preview.

    Thanks

  • jaesib replied

    They haven’t told me the IOS version yet. But there are some other header things that I want to bring up that may or may not be connected to this issue. I noticed when I started working with the theme, that on the page settings when I choose layout 2 or 3, the header is just white space. That’s kind of weird to me, like what’s the point. For the other pages, I literally had to put in the additional css section when customizing .page-header { background-image: url(“Imgurl.png”) } and then give the header some padding on the top because on mobile the title of the page runs into the logo. Is there an ideal logo size to prevent this? Even with the padding I’m still having issues with them running into each other whenever I look on my iPhone 6. Anyways, I know I’m kind of all over the place, but the header overall just seems glitchy. 

  •  684
    Linh replied

    Hi

    I think you can add an addition css code to set the padding of the page title with the header included logo on mobile screen:

    @media (max-width: 768px){
    .page-header .page-title {
        padding-top: 60px !important;
    }
    }
    

    Thanks

  • jaesib replied

    Hey that css code was helpful thank you. We are still having header issues showing on IOS Mojave version 10.14.16  MacBook. Sometimes it doesn't show for Microsoft Edge and Chrome. This is a major issue I like to fix since this is my client's computer and they have to use their browser's bookmark to navigate the site.

  •  684
    Linh replied

    Hi

    Microsoft does not improve the Microsoft Edge  browser anymore so theme will not supported to display content with it. 

    You should use Chrome, FireFox and Safari to preview the content as well.

    Thanks

  • jaesib replied

    This isn’t just with Microsoft Edge, it’s an issue in Chrome as well. Can you login to the site and take a look? I’ve had issues with the header from the beginning, like for example I’m not sure which one it is header style 2 or 3, but it makes the text white but still keeps a white background and i don’t see a place to change the background color. But this isn’t the case with my client, because their mouse doesn’t show any mouse activating from hovering over a link when hovering in the white space. There’s no hamburger menu, nothing. Using chrome, browser cache cleared

  •  684
    Linh replied

    Hi

    It is too strange. Can you try this code to set menu color then check again because everytime i check from my side (with some different mac), the menu still displaying well:

    .header-layout1 .site__navigation > div > ul > li > a {
        color: #888888 !important;
    }
    

    Thanks

  • jaesib replied

    Still having issues with this... I thought updating revolution slider or changing the page template would do the trick but it didn't. See attached.

    Attached files:  IMG_2541.jpg

  •  684
    Linh replied

    Hi

    This is on Chrome browser display: https://prnt.sc/p9mr03

    and this is Safari display: https://prnt.sc/p9mr8k

    Thanks