Okay
  Public Ticket #2119472
Scrolling on iOS
Closed

Comments

  • mott2005 started the conversation

    Hi,

    I´ve recently noticed that scrolling your theme on mobile devices does not work properly.

    As you can see in this video https://srv.mo-so.at/cloud/index.php/s/LEspE2RrytyH2j2 scrolling doesn´t work if you touch the screen on the left side while it works if you touch the screen on the right side.

    What I found out already:

    - Since your demo page is also affected the issue has nothing to do with my plugins or my content.

    - This issue occures (at least) on iPhone SE and iPhone 8, both with the lastest iOS.

    - It has something to do with the mobile menu because as soon as you deactivate the menu in CSS using "display:none;" it works fine.

    - The mobile menu, which is in the background, is also the reason why you can´t scroll the page if you touch the left side of the screen. On the right side you would see a little part of the website even if the menu is visible.


    Please let me know in case you need further information on this.

    Regards,

    Tom

  •  807
    Linh replied

    Hi

    I can not access the video because of permission: http://prntscr.com/ouhi4w

    Please kindly check it again. 

    Thanks

  • mott2005 replied

    Sorry Linh. Could you please try again?

    Thank you,

    Tom

  •  807
    Linh replied

    Hi

    It seems the problem is still happen with special Iphone version and it work with IP7 plus and IP X.

    I will notice the dev-team to check this compatible of IP SE.

    Thank for your understanding. 

  • mott2005 replied

    Hi Linh,

    I believe it happen with any iPhone as soon as the menu has enough items to "fill" the whole height of the screen.

    Kind regards,

    Tom

  •  807
    Linh replied

    Thank for your feedback. 

    We will check the demo and fix the problem if there are have problem on the code.

    Best regards.

  • mott2005 replied

    Hi Linh,

    Is there already an update available to fix the problem?

    Regards,

    Tom

  •  807
    Linh replied

    HI

    The team still checking on it. 

    Thank for your kind. 

  • mott2005 replied

    Hi Linh,
    It's almost two months since I've reported this bug. When will it be fixed?
    Thank you,
    Tom

  •  807
    Linh replied

    Hi

    It seems the problem is only happen in special IOS version. 

    The team still checking on it. I will notify you when it has been done. 

    Thanks