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  Public Ticket #2121752
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  •   Carmensheon99 started the conversation
  • Carmensheon99 replied

    Hi, its okay, I fixed the problem by deleting all the new plugins!

    But I do need help for this:-

    Those white background, how do I change them to black background and white font as our site theme is black.

    Attached files:  Screenshot 2019-08-20 at 6.40.04 PM.png

  •  820
    Linh replied

    Hi

    You can add this code to Customize > Addition Css section to change that background color:

    .woocommerce.single-product .product .product-tabs-wrapper .wc-tabs-panel-wrapper,.woocommerce.single-product .product .product-tabs-wrapper .wc-tabs, .container,.vc_column_container>.vc_column-inner{
        background-color: #000000 !important;
    }
    .woocommerce.single-product .product .product-tabs-wrapper .wc-tabs li.active > a, .woocommerce.single-product .product .product-tabs-wrapper .wc-tabs li:hover > a {
        color: #fff !important;
    }
    

    Thanks

  • Carmensheon99 replied

    Hi,

    thank you! Great help!

    I have 2 other issues:-

    1.WPBakery Page Builder which supposed to be included in the template is not working properly. please check attachment.

    2. there are still some white parts, any idea how I could make them into black background?

    Attached files:  Screenshot 2019-08-23 at 2.23.55 PM.png

  • Carmensheon99 replied

    Almost forgotten to include the screenshot for my 2nd issue, here it is:-

    looking forward to your reply!

    Attached files:  Screenshot 2019-08-23 at 2.14.50 PM.png

  •  820
    Linh replied

    Hello

    We have right to include Visual Composer in theme but we don't have right to send you license (it's Extended license for theme developers). 

    We will try to update Visual Composer in theme as soon as possible when new update is available. 

    also this code will help you change that white color:

    .shop-toolbar {
        background-color: #000000 !important;
    }
    .shop-toolbar .toolbar-control .nice-select {
        border-bottom: 1px solid #d8d8d8;
        background-color: #000000 !important;
    }
    

    Thanks

  • Carmensheon99 replied

    Hi,

    the white part as attached in this file :)

    What should I do to change the white to black?

    Attached files:  Screenshot 2019-08-25 at 7.12.30 PM.png

  •  820
    Linh replied

    You can use this code:

    .main-container {
        background-color: #000;
    }
    

    Thanks

  • Carmensheon99 replied

    Hi Linh!

    Thank You! 

  • Carmensheon99 replied

    Hi Linh,

    Since I updated some of the Built in plugin for Lezada theme,

    The picture uploader for the products seems to be acting weird. I can't seem to change the main product image ( no reaction when I click the remove picture and when I click at the main page it goes into an uploader which has no button to set the main image)

    Attached files:  Screen Shot 2019-08-27 at 4.27.17 PM.png
      Screen Shot 2019-08-27 at 4.27.50 PM.png

  •  820
    Linh replied

    Hi

    Do you mean the product image does not show up on front page after update theme/plugins?

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    yes.

  •  820
    Linh replied

    Hi

    I can not access the admin dashboard with your provided info. It seems there is no permission of access. 

    http://prntscr.com/oyxo3k

    Please kindly check it again.

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    The problem is already solved.

    However, I'm having trouble trying to change the font color for the checkout form:-

    Notice the words like' name' address' is all in black and the background is black as well so I can't see the words, how do I change those words to White? Check screenshot.
    Many Thanks!

    regards,

    Carmen

    Attached files:  Screenshot 2019-09-04 at 6.41.24 PM.png

  •  820
    Linh replied

    Hi

    I can not add your product on the cart to checkout. There are have too many errors.

    Please try deactivate your 3rd plugins so i can help better.

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    Deactivated the problem plugin, could you assist on the font color? Thank you.

  • Carmensheon99 replied

    Hi Linh,

    I can add the items to cart but when I click cart It redirects me back to the homepage without showing the checkout, please help. I've deactivated most plugins with cart.

    http://www.csheon.com/wp-admin/

    user: test

    pass: 12345678

  • Carmensheon99 replied

    Hi Linh,

    I think the problem might be coming from my Extendons: WooCommerce Product Add-ons - Custom Product Options Plugin, but I do need them there as my products are customisable, any suggestions on what can be done?

  • Carmensheon99 replied

    I've doubled confirmed the problem is:

    1. The 'View shopping cart' is not working

    2. Some products can't be added to cart

    3. The preview of shopping cart is too huge & not showing properly when clicked on main page 

    4. Colors of Font for checkout page is not correct as previous enquiries

  • Carmensheon99 replied

    Please check this screenshot ( a double picture is showing and only showing 1 product from cart when I have added 7 products)

    Attached files:  Screenshot 2019-09-05 at 5.03.03 PM.png

  • Carmensheon99 replied

    You can access with:

    www.csheon.com/wp-admin

    User Admin1

    pass: 12345678

  • Carmensheon99 replied

    Hi,

    I've been waiting for a reply.

  •  820
    Linh replied

    Hi

    Sorry for delay the ticket.

    I have tried login to your site but the server is not allow me to access. 

    http://prntscr.com/p3jxfx

    Can you check it again please?

    Thanks.

  • Carmensheon99 replied

    Hi Linh,

    It seems to be working fine on my end though, However I am asking my provider on the issue. Thank you for the reply!

  •   Carmensheon99 replied privately
  •  820
    Linh replied

    Hi

    The login info is correct but the problem here is i do not have permission to access dashboard from my area. 

    It seems your server is limited the access from outside of your location.

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    My provider is asking you to try again and to provide an IP address.

  •  820
    Linh replied

    Hi

    Here is my public IP address in case they need: 1.55.228.26

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    I have forwarded to my provider to look for a solution.

    Meanwhile, could you guide me on how to change the background of the footer ( as in screenshot ) to match the whole black coloured website? & also to change the background color & the size  of the shopping cart ( I have attached on 2nd screenshot ) ( Where when users click on the shopping cart icon the shopping cart list is on the right side) Thank you & appreciate your help!

    Regards,

    Carmen

    Attached files:  Screenshot 2019-09-11 at 7.41.56 PM.png
      Screenshot 2019-09-11 at 7.42.35 PM.png

  • Carmensheon99 replied

    & also could you guide me on changing the color of the Mobile site menu from this white-ish gray to black and with a white font 

    Attached files:  429961C8-0524-464D-87D8-18D14D7E5CF1.png

  •  820
    Linh replied

    Hi

    You can try this code to change it:

    .site-mobile-menu .menu-back,.site-mobile-menu .menu > ul > li .children, .site-mobile-menu .menu > li .sub-menu,.site-mobile-menu,.site-mobile-menu .header-login, .site-mobile-menu #mobile-searchform,.site-mobile-menu .menu > ul li.page_item .open-child, .site-mobile-menu .menu li.menu-item .open-child {background-color: #000000 !important;}
    .site-mobile-menu a {
        color: #fff !important;
    }
    

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    could you look up on my 2nd last reply ' regarding to the footer color and shopping cart color, thank you! Could you try to access again my providers have fixed the issue.

  •  820
    Linh replied

    I can not add your product to the cart: http://prntscr.com/p54gwu

    Please provide an admin account so i can help you check it better.

    Thanks

  • Carmensheon99 replied

    user: admin1

    Pass: 12345678

    www.csheon.com/wp-admin

    & this I have not received a reply :-

    Meanwhile, could you guide me on how to change the background of the footer ( as in screenshot ) to match the whole black coloured website? & also to change the background color & the size  of the shopping cart ( I have attached on 2nd screenshot ) ( Where when users click on the shopping cart icon the shopping cart list is on the right side) Thank you & appreciate your help!

    Attached files:  Screenshot 2019-09-11 at 7.41.56 PM.png
      Screenshot 2019-09-11 at 7.42.35 PM.png

  •  820
    Linh replied

    Hi

    This code will help you change footer background color and mini cart background:

    .site-footer.site-footer--dark,.site-footer.site-footer--dark .site-copyright,.header-minicart .minicart-dropdown-wrapper {
        background-color: #000000 !important;
    }
    

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    Please log in and help me check on the previous issue ( The Shopping Cart Issue )

  •  820
    Linh replied

    Hi

    The access permission still the same. I do not have permission as the image bellow:

    https://prnt.sc/p814zo

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    I installed a fresh new copy of the theme and the previous shopping cart issue is solved.


    www.csheon.com

    However,

    1. As our signature color is black ( All backgrounds should be white )

    there are some settings that I cant find for the background ( i need everything in the site to be black background and font in bright white or gold ) check screen shot many areas has white parts


    2. the mobile version seems to be having this overlapping issue: last screenshot , many pages on mobile has top words overlapped with words below. Most of the pages for mobile the page title is overlapping.

    3. For the Checkout Page (The one where you fill in your name, address, etc, all forms are not visible as the current text color is in a dark color while the background is in black, will need the text in White. Any method to do that?

    Attached files:  92ECD8D0-0B36-4D9E-86B1-EC5605A1FDCA.jpeg
      1EA56533-56D3-4BD7-A15A-14A7DC528B04.png
      6AE979A8-08DE-4F7F-82B5-41AC235EE792.png
      A5958115-C0FC-489C-A95B-FD0DEABE2ADC.png

  •  820
    Linh replied

    Hi

    You need a lot custom css code to change whole site style. 

    The best way to control it, you should find a developer to help you make that change.

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    i managed fix the first 2 issue 

    Please answer me this ya-

    3. For the Checkout Page (The one where you fill in your name, address, etc, all forms are not visible as the current text color is in a dark color while the background is in black, will need the text in White. Any method to do that? I need the code for the font for the checkout form , you gave me the code to turn it into black background previously but no code for the font color. * Currently its black font and black background, cant see the font at all.

    and also this-

    Previously you have also gave me a code to change the background of this to black ( Screenshot )

    Description area for the products but I cannot find back the code.

    Much appreciated, thanks.

    Attached files:  Screenshot 2019-10-22 at 4.12.20 PM.png

  •  820
    Linh replied

    You can try this code to change inserted text color in checkout form:

    .woocommerce-checkout input[type=email], .woocommerce-checkout input[type=number],.woocommerce-checkout input[type=password], .woocommerce-checkout input[type=search],.woocommerce-checkout input[type=tel],.woocommerce-checkout input[type=text], .woocommerce-checkout textarea {
        color: #fff !important;
    }
    

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    Appreciate the prompt reply.

    Would appreciate if you could guide me for the My Account Page 

    ( Not sure why certain boxes are in white and the words are not visible at all 

    Attached files:  Screenshot 2019-10-22 at 5.58.06 PM.png

  •  820
    Linh replied

    You can use this code:

    .woocommerce-account .woocommerce-MyAccount-navigation ul li.is-active>a,.woocommerce-account .woocommerce-MyAccount-content>p:not(.woocommerce-info) {
        background-color: #000000 !important;
    }
    
  • Carmensheon99 replied

    Thank you, it looks great now.

    Just small part here:-

    When I click on the Currency the list is all white and font in white as well so we can't see the words.

    And same as the product sorting tool, the list is just all in white.

    Attached files:  Screenshot 2019-10-23 at 4.14.43 PM.png

  •  820
    Linh replied

    You can use this code to change that background  color:

    .nice-select .list, .nice-select .option.focus, .nice-select .option.selected.focus, .nice-select .option:hover {
        background-color: #000 !important;
    }
    

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    Site is mostly done except this part:-

    On the product description is a white background. Could you kindly give me the code for a black background on the single page product page product description?

    Attached files:  Screenshot 2019-10-25 at 11.20.48 AM.png

  •  820
    Linh replied

    You can try this code to change it:

    .woocommerce.single-product .product .product-tabs-wrapper .wc-tabs-panel-wrapper {
        background-color: #000 !important;
    }
    

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    Thank you. I just installed the YITH Variations Swatches & this happened;-

    There is a double add too cart on all product pages:-

    What is causing the issue? Does Lezada theme come with a variation swatch plugin?

    We have changed our hosting and here is the login:

    www.c-sheon.com/wp-admin

    User: Admin

    Pass: 77852510

    Attached files:  Screenshot 2019-10-25 at 4.01.27 PM.png

  •  820
    Linh replied

    Yes the theme is come with Insight Swatches plugin.

    You can check it again.

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    How do I use the insight swatches? I can't seem to find any documentation regarding to that.

    There is a double add to cart button right now and it doesn't look pleasant.

    2. I just noticed that there is a mega menu so I tried to set up however, on menu set up page the mega menu option just does not show. So I am unable to setup the mega menu.

  • Carmensheon99 replied

    Here,u can see the mega menu option is not showing at all.

    Attached files:  Screenshot 2019-10-25 at 11.20.48 AM.png

  • Carmensheon99 replied

    Hi, Im still waiting for a reply and this error keeps showing on the dashboard ( Above admin dashboard) ( Please check screenshot ) and then now I am unable to access the whole website.

    www.c-sheon.com

    Attached files:  Screenshot 2019-10-26 at 6.44.22 PM.png

  •  820
    Linh replied

    Hello

    That is just warning message of php structure. Don't worry, it does not effect on theme functions.

    You can hide it by turn debug off.

    define( 'WP_DEBUG', false );
    @ini_set( 'display_errors', 0 );

    The following code, inserted in your wp-config.php file.

    Thanks

  • Carmensheon99 replied

    Hi Linh,

  • Carmensheon99 replied

    Hi linh,

    1. The Mega Menu don't seem to be working. There is no Mega Menu Option at the Menu settings page.

    2. Can I have to code to change the font on the billing / checkout form? Its all in black so we can't see the words at all.

    Attached files:  Screenshot 2019-10-28 at 9.38.08 PM.png
      Screenshot 2019-10-28 at 9.38.37 PM.png

  •  820
    Linh replied

    Hi

    1. My image will show you the place to enable Mega menu option.

    https://prnt.sc/ppfm68

    2. You can use this code to change it:

    .woocommerce .col2-set label {
        color: #fff !important;
    }
    

    Thanks

  • Carmensheon99 replied

    Thank You Linh.

    1. However, since last 2 days the shopping cart has been empty no matter how many items put in cart and we can't see anything after added to cart :-

    www.c-sheon.com

    could you check on this this shopping cart matter its very important.

    2. http://c-sheon.com/checkout/ < need code for checkout page fonts to be in white.

    Attached files:  Screenshot 2019-11-02 at 5.50.40 PM.png

  •  820
    Linh replied

    Hello

    1. your site is using too many plugins that theme is not required or recommend. You can try to check this problem by deactivate it.

    2. Please use the code in previous message to change it:

    .woocommerce .col2-set label {    color: #fff !important;}

    https://prnt.sc/ps2fal

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    Thank you.

    For the Variations ( Is it possible to make the icons a little bigger? ) As the screenshot the icons are really small and customers can't really see the variation choices / swatches choice

    Attached files:  Screenshot 2019-11-05 at 4.22.56 PM.png

  •  820
    Linh replied

    Hello

    Please kindly provide the product url so i can help you do it.

    Thanks

  • Carmensheon99 replied

    Hi,

    1. There are more than 40-50 products that I want to have bigger variation image with. Is there anyway i could do it myself?

    2. The Payment Options Description ( Will need a code to change front to Black,currently font in white and background white so we can't see )

    Attached files:  Screenshot 2019-11-06 at 11.33.06 PM.png

  • Carmensheon99 replied

    Hi Linh,

    I just updated the Woocommerce Plugin to the latest version & the theme is having errors.

    The mini cart ( Where you click the shopping cart and see your items ) is not showing on certain pages.

    Like in the main home page : www.c-sheon.com/home ( It is showing ) and here it is showing https://c-sheon.com/product-category/collections/limited-editions/

    But these pages the cart is not showing: http://c-sheon.com/product-category/collections/small-leather-goods/

    http://c-sheon.com/bags/

    I have checked all plugins , disabled and deleted but still will not fixed the issue and before woocommerce was updated there was no issue except for the plugin ( That I previously Showed and deleted that )

  • Carmensheon99 replied

    It shows outdated cart files etc for lezada theme. Please help it is causing issues for us.

    Attached files:  Screenshot 2019-11-07 at 1.59.41 AM.png

  •  820
    Linh replied

    Hello

    In case you’re seeing a notification in your administration dashboard saying the theme includes some outdated WooCommerce templates, it means you’ve recently updated WooCommerce but haven’t updated the theme yet.

    Don’t worry about that. You can work normal without the fixing outdated templates. That file don’t affect to any function of theme and your site.

    We will check and update theme soon.  

    Thanks

  • Carmensheon99 replied

    Hi Linh,

    It is affecting please check the screenshot.

    Woocommerce has a new update and I have updated it and mini cart has problems on certain pages please check!!!

  •   Carmensheon99 replied privately
  • Carmensheon99 replied

    & When I am using safari, same problem and also some pics no matter how many times I refresh looks like a question mark. Please check screenshot

    Attached files:  Screenshot 2019-11-07 at 7.23.08 PM.png

  • Carmensheon99 replied

    Please reply. Still having same issues.

  •  820
    Linh replied

    Hello

    When i access your site, there is no any data, just black background with a lot of error.

    https://prnt.sc/pv6ofz

    Did you try to check by deactive all your 3rd plugins?

    Please kindly check it again.

    Thanks