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  Public Ticket #2135875
Theme is causing site to be banned by Facebook
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  • profeszor started the conversation

    Hi there,

    I am wondering if you know of an issue where your Brook theme is causing my websites to be banned on Facebook? I initially couldn't figure out the issue of why my website is getting banned (it's like getting the death sentence for digital marketing, really), but after installing your theme on my host on three different domains, and getting all banned, it seems like the most plausible answer is indeed the theme is causing the problem.

    I have installed the theme on these domains:
    vere360.wisecheese.com
    vere360.cheddardesigns.com
    xyz.kase-designs.com

    All of them are banned. By banned, I mean that they are not shareable on Facebook, you get the error that they are against community standards. But obviously as you can see from the site it's about the most innocent site there is. And the ban seems to be specifically caused by your theme, since my other websites were shareable until I shared these websites using your theme. 

    And now even my main websites are banned, which is a horrible thing. Let me know if you know anything. 

  •  887
    Linh replied

    Hi

    These topics will provide more details of this case:

    https://q961.com/facebook-blocked-sharing/

    Hope it can help.

    Thanks

  • ukruss replied

    No it doesnt !!

  • profeszor replied

    Hmm, are there other instances of which people's websites are banned on FB using Brook?

  • ukruss replied

    Using Amely

  •  887
    Linh replied

    Hi

    This is the first time we received notification from customer about banned sharing post on facebook. 

    Did you try to contact to hosting provider about this case?

    A tip: You can switch to default wordpress 2019 theme and try sharing a blog post to see if it work or not. 

    Thanks

  • profeszor replied

    Okay thank you. At least I know it's not caused by your theme. I tried a fresh installation for Brooks too and it works fine.

  •  887
    Linh replied

    You are welcome.