Okay
  Public Ticket #2151330
Technical difficulties
Closed

Comments

  • nsua2002 started the conversation

    I am not able to edit any page with WP Bakery page builder. How can i solve all these issues please? Kindly reply my now 3 tickets. 

    Thanks

  •  806
    Linh replied

    Hi

    My image will show the place to enable page builder for your page: visual role

    Thanks

  • nsua2002 replied

    Hello Linh,

    I still can not edit any page with wp bakery page builder, i can send you my wordpress logins and you check it out please. Kindly help.

    Thanks

  •  806
    Linh replied

    Yes please provide an admin account (in Private message) so i can help you check it.

    Thanks

  •   nsua2002 replied privately
  •  806
    Linh replied

    Hi

    I checked your site and found 2 problem related to server setting.

    - Cache

    - Connection.

    http://prntscr.com/p72cq4

    Please contact the hosting provider to help you check this issue.

    Beside it, can you provide FTP account so i can check the code if there are have other problem.

    Thanks

  •   nsua2002 replied privately
  •  806
    Linh replied

    Hi

    Did you contact the hosting provder for the create/edit page issue? 

    Because the post still working well.

    Thanks

  •   nsua2002 replied privately
  •   nsua2002 replied privately
  •  806
    Linh replied

    Hi

    The developer is checking on the problem for you. 

    I will response in few minutes. 

    We are sorry for this inconvension. 

    Thanks

  •  806
    Linh replied

    Hi

    We have fixed the issue for you. 

    You can access the site to check again.

    Thanks

  •   nsua2002 replied privately
  •   Linh replied privately