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  Public Ticket #2186307
Theme Customization Option
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Comments

  • tayyab started the conversation

    I have purchase your theme.

    Change Logo From Theme Customization Option Not working

    My php version is 5.6

    on 5.6 php version edit page option working fine but theme customization not working.

    After update php version on 7.2 or something page edit not working but theme customization working.

    See attachment

    Attached files:  Screenshot (1).png

  •  1,283
    Bryan replied

    Hello

    Would you mind providing us with login credentials so we can take a closer look? 

    Thanks

  • tayyab replied

    Url = http://znco.ca/wp-admin

    Username = admin

    Password = tayyab786 

  •  1,283
    Bryan replied

    Hi

    I checked the logo in setting section the displayed logo and see they are the one. 

    https://prnt.sc/pkgjm4

    what do you mean the logo does not change?

    Thanks

  • tayyab replied

    when you are going to change logo "select image" button not working

    see attachment

    Attached files:  Screenshot (1).png

  •  1,283
    Bryan replied

    Theme is working with Thememove Core plugin, not Insight Core plugin. So i have deactivated Insight Core plugin to make the customize section work normal.

    You can access to check again.

    Thanks

  • tayyab replied

    Thanks theme customization working now but there is another issue

    when we update php version to 7.0 or greater then Page edit not working


    https://prnt.sc/pkhe11

  •  1,283
    Bryan replied

    Hi

    Currently, the plugin function still working well so please keep the current system info while waiting for new update from us about it.

    Thanks

  • tatendamujawo replied

    Hi, 

    My theme live is different from the elementor preview. 

    When I edit my theme with elementor, upon checking the output is different. I deleted the theme and uploaded it again but still not changing. Help

  •  1,283
    Bryan replied

    Hi @tatendamujawo,

    Can you create your new ticket and provide your site info so i can access to help you check it closer?

    Thanks