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  Public Ticket #2240012
Cant upload theme default content
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Comments

  • AndreaPepinillo started the conversation

    Yeah I just bought the template cause I looked amazing and wanted to use the organic fresh style with change of products and content of course... anyway I had to upload via ftp so I could use the template but Im trying to import with Insight Core the content but it just starts processing indefinitely so I checked the requirements of:

    max_execution_time 300
    memory_limit 128M
    post_max_size 32M
    upload_max_filesize 32M

    So I made the changes through CPanel with php.ini and with the PhP Selector to alter the values but still nothing changed I really need that to work. Could you help me know why it's not applying the values or if there's anything I could do?

    Thanks!

  • AndreaPepinillo replied

    Update: I successfully applied the new values but its still taking hours to download the package and now i dont know why...

  • AndreaPepinillo replied

    It just stays like this

    Attached files:  Captura de Pantalla 2019-12-10 a la(s) 20.25.39.png

  • AndreaPepinillo replied

    This is the webpage_ http://www.fitnesscodemx.com

  •  806
    Linh replied

    Hello

    Would you mind providing us with login credentials so we can take a closer look? 

    Thanks

  •   AndreaPepinillo replied privately
  •  806
    Linh replied

    Hello

    You site is getting problem now.

    Can you provide FTP account so i can check and help you manual import demo data?

    Best regards

  •   AndreaPepinillo replied privately
  •   AndreaPepinillo replied privately
  • AndreaPepinillo replied

    All good? Now theres a message that theres been a critical error...

  •  806
    Linh replied

    Hello

    We’re in GMT +7 and we aim to answer all questions within 24 hours (Monday – Friday from 8:00 am to 17:50 pm).

    In some cases the waiting time can be extended to 48 hours  so please wait for new reply from us. 

    Also The FTP info is not correct.

    Please check it again.

    Thanks

  • AndreaPepinillo replied

    Ok..

    And yeah it's correct I double checked and yesterday that I sent them to you it was working fine but now there's an error, like if a critical file had gone missing.

    I'm sending them again to you and yeah it's correct. I'm waiting to get the content I payed for cause I'm not getting it or in any case, ask for a refund for that purchase.

    Thanks

  •  806
    Linh replied

    Hello

    Did you try to access it using Filezilla application? 

    https://prnt.sc/qa4lns

    It is always error.

    Thanks

  •   AndreaPepinillo replied privately
  • AndreaPepinillo replied

    It's not about filezilla there's an error accessing the website.

  •  806
    Linh replied

    yes i can see that error and i need FTP account, not wordpress admin account to access to fix and import demo data for you.

    Thanks

  • AndreaPepinillo replied

    The FTP account info is that one I just posted in a private message. It's the second time I did, please check the comment again, it's correct.

    I'm freaking out about this.

  •   AndreaPepinillo replied privately
  •  806
    Linh replied

    Please kindly try to access before provide because it still not work:

    https://prnt.sc/qa4yk1

    Thanks

  •   AndreaPepinillo replied privately
  •  806
    Linh replied

    Hello

    I have asked the FTP account but you provided Transmit account without notification. 

    Now i have downloaded the transmit application but still the same. 

    https://prnt.sc/qa5t04

    Can you reset the wordpress site and provide new admin account?

    Thanks

  •   AndreaPepinillo replied privately
  •   AndreaPepinillo replied privately
  •  806
    Linh replied

    Hello

    All the demo data has been imported to your site.

    You can access to check your site again. 

    Best regards

  • AndreaPepinillo replied

    Great thanks!

    I'm checking the site now, I just have one question... the main slider is missing, is there a particular reason?

  •  806
    Linh replied

    Hello

    All demo sliders are imported to your site as well.

    Thanks

  • AndreaPepinillo replied

    Thanks! One last question, I'm changing the products but now they're not being displayed... do you know why is that?

  •  806
    Linh replied

    Hello

    You can edit the page to select the layout for slider:

    https://prnt.sc/qbbmrk

    Thanks