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  Public Ticket #2259393
Could not download demo media package
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Comments

  • sjoerdwijnands started the conversation

    Hello,

    When i try to import the demo data, i get the following message:

    ERROR http_request_failed: Could not download demo media package. Please use this direct link or contact our support staff. 

    clicking 'this direct link' gives a 404 not found message.

    -I'm starting with a clean WP-installation, installed the Learts theme, activated the required and recommended plug-ins. 

    -I checked the Wordpress Environment & Server Environment (System within Insight Core menu). No errors there. 

    Any suggestions? Or are there other ways to import the data? (zip.file or .xml file WP-importer?)

    I'd like to hear from you. Thanks in advance.



  •  1,284
    Bryan replied

    Hello

    Would you mind providing us with Wordpress login credentials so we can take a closer look? 

    Thanks

  • sjoerdwijnands replied

    Hello,

    I tried to download the package again yesterday, and the downloads kept getting stucked every 1 or 2 minutes. Apparently after clicking the download button again, it seemed the download continued properly from the point it got stuck before, so I think it downloaded the full package in this alternative manner. 

  •  1,284
    Bryan replied

    Hello

    If you have any further questions, please do not hesitate to contact us.

    Thanks

  • plugar replied

    Hello, i have the same error

    ERROR http_404: Could not download demo media package. Please use this direct link or contact our support staff.

    Attached files:  Screen Shot 2020-05-19 at 8.10.24 PM.png

  •  1,284
    Bryan replied

    Hi @plugar, 

    Please create your own ticket so i can help you check it.

    Thanks