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  Public Ticket #2286101
admin-ajax.php call that referres to learts_get_wishlist_fragments
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  • Mediaconsul started the conversation

    Dear Sirs,
    We bought and installed your Leartes Woocommerce Wordpress template. The purchase code is: f2e76af9-3aa2-4ef5-8576-80836d546c36 - 8 May 2019 ###span class="e-text-label--reversed -color-grey-light -size-s"### REGULAR LICENSE.
    Today we bought other 6 months of support.
    Leartes is awfully and extremely slow. Analizing the http calls we noticed that there is a slowdown caused by an admin-ajax.php call that referres to learts_get_wishlist_fragments which takes till 10 seconds to obtain an answer.
    This call should be deactivated, at least in those pages,  i.e. the homepage, in which it is not necessary.
    The site is already online and the client is very angry about the problem. And we think it's first in your best interest to solve it!
    Mediaconsul
    Italy

  •  1,307
    Bryan replied

    Hello

    The issue has been fixed in new theme version 1.3.0. 

    Please update your theme then check again.

    Also You can refer our article bellow for more information of loading slow issue: https://thememove.ticksy.com/article/14387/

    and preview this topic for the tips of increase loading time:

    https://www.wpbeginner.com/wordpress-performance-speed/


    Thanks

  • Mediaconsul replied

    Dear Sirs,
    the issue has not been fixed.
    We read every single article you suggested and we installed the new theme version 1.3.0 in a test space http://ilcocomeromagico.it/learts (same credentials for Wordpress admin).
    Nothing has changed. The site remains awfully slow.

    As we already explained in the previous ticket mail, we saw that there's a slowdown caused by an admin-ajax.php call that referres to learts_get_wishlist_fragments which takes till 10 seconds to obtain an answer.?
    We need to deactivate this admin-ajax.php call at least in those pages,  i.e. the homepage, in which it is not necessary?.
    Please tell us how we can do that.
    It's very urgent.
    Mediaconsul
    Italy


  •  1,307
    Bryan replied

    Hello

    Would you mind providing us with Wordpress login credentials so we can take a closer look? 

    Thanks