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  Public Ticket #2487546
Customizer Blank
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  • pnichols started the conversation

    HI, now I can't customize my theme because the customizer display is blank.

    The inspect console states these errors:

    load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:8 JQMIGRATE: Migrate is installed, version 1.4.1
    DevTools failed to load SourceMap: Could not load content for https://img1.wsimg.com/tcc/tcc_l.combined.1.0.6.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load SourceMap: Could not load content for http://bridgeshealthservices.com/wp-content/plugins/insight-core/libs/kirki/controls/css/styles.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load SourceMap: Could not load content for http://bridgeshealthservices.com/wp-content/plugins/insight-core/libs/kirki/modules/custom-sections/sections.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load SourceMap: Could not load content for http://bridgeshealthservices.com/wp-content/plugins/insight-core/libs/kirki/assets/vendor/selectWoo/kirki.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
    DevTools failed to load SourceMap: Could not load content for http://bridgeshealthservices.com/wp-content/plugins/insight-core/libs/kirki/modules/tooltips/tooltip.css.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE


    I tried deactivating all plugins, with no change.

    The problem is cross browser. I have cleared all caches.

    I have enclosed images of the customizer, inspect elements and console. As well as the customize.php as .txt file.

    Your help would be greatly appreciated. It would be awesome to be able to move forward on this project.

    Feel free to use admin login from previous ticket.

    Thank you!

    Paula

    Attached files:  Customize.png
      Inspect Console.png
      Inspect Elements.png
      customizer.txt

  •  129
    Steve replied

    Hi! Can you provide login details again?

    Best Regards,
    Steve Piper

    Thememove Support

  • pnichols replied

    Bridges Admin Info

    http://www.bridgeshealthservices.com/wp-admin

    login: bridges

    password: )Qx*n5]c!9@#*)TK,y

  •  129
    Steve replied

    Thanks, will get back to you soon

    Best Regards,
    Steve Piper

    Thememove Support

  • pnichols replied

    Hi, any news?

  •  1,283
    Bryan replied

    Hello

    Did you customize any code in the theme so that might causing the issue?

    Also as i can see, your site is not security so please try to contact the hosting provider to check it too: ERR_HTTP_RESPONSE_CODE_FAILURE

    Thanks

  • pnichols replied

    This issue happened immediately upon fresh install of Wordpress, theme and demo. 

  •  1,283
    Bryan replied

    If you don't have any custom code in the theme, i will upload the new fresh theme to your site to check it.

    Please confirm so i can do it.

    Thanks

  • pnichols replied

    Sure, if it won’t undo the work I have already completed, go for it!

    Thanks 

    Paula 

  •  1,283
    Bryan replied

    Hello

    Our team are checking the problem.

    I will contact you after checked it.

    Thanks

  • pnichols replied

    I had some custom css, but I copied and saved it, so it's ok to reinstall.

    Thanks!

    Paula